Outage in Gladly
Intermittent issues loading conversations from the APAC region
Resolved MinorIncident Report
Summary AI Generated
Gladly experienced intermittent issues where agents in the APAC region had difficulty loading conversations and encountered latency problems. The incident affected the Gladly Solution platform for 43 minutes. The service recovered and agents in APAC regions were able to access conversations normally again.
We are investigating reports of issues loading Gladly conversations from the APAC region.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Components affected
Gladly SolutionTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 05/22/2026 05:25AM
We have confirmed that Gladly has recovered, and agents accessing Gladly from APAC regions should no longer be seeing latency issues.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
IDENTIFIED
2 days ago - at 05/22/2026 05:02AM
We are seeing sustained recovery with ability to load conversations from the APAC region. We will continue to monitor.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
INVESTIGATING
2 days ago - at 05/22/2026 04:45AM
We are investigating reports of issues loading Gladly conversations from the APAC region.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
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