Outage in Gladly
Sidekick Journeys is not loading data
Resolved MajorIncident Report
We've identified an issue that's preventing the Journeys page from loading Sidekick data and a fix will be rolled out in the next hour. Please note that this is not affecting Sidekick interactions with customers.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 08/07/2025 03:01PM
After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly is fully operational.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
IDENTIFIED
3 months ago - at 08/07/2025 02:18PM
We've identified an issue that's preventing the Journeys page from loading Sidekick data and a fix will be rolled out in the next hour. Please note that this is not affecting Sidekick interactions with customers.
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