Outage in Gladly
Increased Unexpected Handoffs (Structured Threads)
Resolved MinorIncident Report
We're actively investigating a sudden increase of unexpected handoffs for customers on (V1) Structured Threads. Please note that this is not affecting Guides.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 01/28/2026 03:58AM
This incident has been resolved.
MONITORING
3 months ago - at 01/27/2026 07:41PM
Handoff behavior has normalized. Our engineering team is performing a root cause analysis to understand the recent fluctuations and prevent recurrence.
INVESTIGATING
3 months ago - at 01/27/2026 07:06PM
We're actively investigating a sudden increase of unexpected handoffs for customers on (V1) Structured Threads. Please note that this is not affecting Guides.
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