Outage in Gladly

Gladly AI Elevated Handoffs on Chat, Email and SMS

Resolved Minor

July 30, 2026 - Started 14 days ago - Lasted 7 minutes
Official incident page

Incident Report

Summary AI Generated

Gladly AI experienced elevated handoffs across Chat, Email, and SMS channels starting at approximately 12:24 PM PT on July 30, 2026. The root cause was identified, and a fix was deployed within roughly 16 minutes. The issue was fully resolved by 12:40 PM PT, with Gladly AI returning to normal operation.

We have identified an issue on Gladly AI causing elevated handoffs starting ~12:24 PM PT on Chat, Email and SMS. We have determined root cause, and are expecting to deploy a fix imminently. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

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Latest Updates ( sorted recent to last )

RESOLVED 14 days ago - at 07/30/2026 07:41PM

This has been resolved as of 12:40 PM PT, and Gladly AI is no longer experiencing elevated handoffs on Chat, Email and SMS.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

IDENTIFIED 14 days ago - at 07/30/2026 07:37PM

We have identified an issue on Gladly AI causing elevated handoffs starting ~12:24 PM PT on Chat, Email and SMS. We have determined root cause, and are expecting to deploy a fix imminently.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

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