Outage in Gladly

Investigating Gladly Access Issues

Resolved Major
July 31, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Need to monitor Gladly outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Gladly, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating intermittent reports with Gladly access in certain regions. Please contact gladly support should you have any questions.
Components affected
Gladly Solution
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 07/31/2025 06:57AM

We have confirmed that the fix deployed has addressed this issue. We will be sending an RCA to those affected as soon as possible.

Please contact gladly support should you have any questions.

MONITORING about 1 month ago - at 07/31/2025 06:42AM

We have deployed and tested the fix for this issue. Note that Agents may need to log out, then log back into Gladly if they are still experiencing issues with Conversations loading.

Please contact gladly support should you have any questions.

IDENTIFIED about 1 month ago - at 07/31/2025 06:10AM

We have identified a potential fix and are working on deploying it.

Please contact gladly support should you have any questions.

INVESTIGATING about 1 month ago - at 07/31/2025 05:57AM

We are currently investigating intermittent reports with Gladly access in certain regions.

Please contact gladly support should you have any questions.

Latest Gladly outages

Unable to log into Gladly - 10 days ago
Sidekick Journeys is not loading data - 24 days ago
Gladly Reports and Insight Builder Data Latency - about 1 month ago
Intermittent Sidekick Handoff Errors - about 2 months ago
Investigating Sidekick Issues - 2 months ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook