Outage in Gladly

Investigating Gladly Access Issues

Resolved Major
July 31, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating intermittent reports with Gladly access in certain regions. Please contact gladly support should you have any questions.
Components affected
Gladly Solution

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/31/2025 06:57AM

We have confirmed that the fix deployed has addressed this issue. We will be sending an RCA to those affected as soon as possible.

Please contact gladly support should you have any questions.

MONITORING 3 months ago - at 07/31/2025 06:42AM

We have deployed and tested the fix for this issue. Note that Agents may need to log out, then log back into Gladly if they are still experiencing issues with Conversations loading.

Please contact gladly support should you have any questions.

IDENTIFIED 3 months ago - at 07/31/2025 06:10AM

We have identified a potential fix and are working on deploying it.

Please contact gladly support should you have any questions.

INVESTIGATING 3 months ago - at 07/31/2025 05:57AM

We are currently investigating intermittent reports with Gladly access in certain regions.

Please contact gladly support should you have any questions.

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