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We have confirmed that the fix deployed has addressed this issue. We will be sending an RCA to those affected as soon as possible.
Please contact gladly support should you have any questions.
We have deployed and tested the fix for this issue. Note that Agents may need to log out, then log back into Gladly if they are still experiencing issues with Conversations loading.
Please contact gladly support should you have any questions.
We have identified a potential fix and are working on deploying it.
Please contact gladly support should you have any questions.
We are currently investigating intermittent reports with Gladly access in certain regions.
Please contact gladly support should you have any questions.
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