Outage in Gladly

Investigating Gladly Access Issues

Resolved Major

July 31, 2025 - Started 10 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating intermittent reports with Gladly access in certain regions. Please contact gladly support should you have any questions.

Components affected

Gladly Solution

Trusted by 1,000+ teams

Never miss outages in third-party dependencies

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial Learn More

Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 07/31/2025 06:57AM

We have confirmed that the fix deployed has addressed this issue. We will be sending an RCA to those affected as soon as possible.

Please contact gladly support should you have any questions.

MONITORING 10 months ago - at 07/31/2025 06:42AM

We have deployed and tested the fix for this issue. Note that Agents may need to log out, then log back into Gladly if they are still experiencing issues with Conversations loading.

Please contact gladly support should you have any questions.

IDENTIFIED 10 months ago - at 07/31/2025 06:10AM

We have identified a potential fix and are working on deploying it.

Please contact gladly support should you have any questions.

INVESTIGATING 10 months ago - at 07/31/2025 05:57AM

We are currently investigating intermittent reports with Gladly access in certain regions.

Please contact gladly support should you have any questions.

Latest Gladly outages

Intermittent Latency in Liveboards and Routing - 10 days ago

Increased Unexpected Handoffs (Structured Threads) - 4 months ago

Investigating Login Issue - 4 months ago

Identified Gladly not working - 4 months ago

Investigating Latency - 5 months ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook