Outage in Gladly
Intermittent Latency in Liveboards and Routing
Resolved MinorIncident Report
Summary AI Generated
Gladly experienced intermittent latency issues affecting liveboards and conversation-to-agent routing for a subset of organizations, impacting reporting, routing, prioritization and workflow components. The incident lasted 2 hours, during which the team identified the root cause and deployed a fix. The service was restored to full operational status after monitoring confirmed recovery in both liveboards and routing performance.
We are investigating reports of intermittent latency in liveboards and conversation-to-agent routing within a subset of Gladly organizations.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 05/08/2026 03:19AM
After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly is fully operational.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
MONITORING
about 1 month ago - at 05/08/2026 01:54AM
After deploying our fix, we are seeing recovery in both liveboards and routing latency. We will continue to monitor prior to resolving this status page.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
IDENTIFIED
about 1 month ago - at 05/08/2026 01:30AM
We have identified the root cause of this issue and are working on deploying a fix as soon as possible.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
INVESTIGATING
about 1 month ago - at 05/08/2026 01:24AM
We are investigating reports of intermittent latency in liveboards and conversation-to-agent routing within a subset of Gladly organizations.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
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