Is Citrix ShareFile Down?

This page shows the live Citrix ShareFile status so you can confirm in seconds if Citrix ShareFile is down.

Citrix ShareFile current status

Updated

Citrix ShareFile is operational

IsDown pulls data from the official status page every few minutes and collects user-reported Citrix ShareFile issues.
Refresh the page to see the latest updates.

Citrix ShareFile incident history

IsDown has tracked 146 incidents since started monitoring Citrix ShareFile downtimes in January 2021. We are also collecting data from 4000+ services, and normalize the data to give you a clear picture of the impact of the outage.

Sign up and check all outage history

Citrix ShareFile user-reported issues in the last 24 hours

This chart displays the number of user-reported Citrix ShareFile problems over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.

IsDown Logo Third-party monitoring

All Your Service Status Pages in One Dashboard

Monitoring 4000+ third-party services in real-time
Get custom alerts via Slack, Teams, Datadog, etc.
Create public or private status pages
Start Free Trial
14-day free trial · No credit card required
Trusted by thousands of teams
Monitor Citrix ShareFile and all your dependencies

Latest user comments about Citrix ShareFile issues

  • D

    David

    I am not receiving files and people I am sending files to are not receiving them. The systems tells me the files were sent successfully.

  • D

    Dan

    I am not receiving clients' files.

  • M

    Matt

    ShareFile®

    Unable to login to the site.

  • G

    gregg

    Can't save files. It goes to recovery

  • B

    Brian

    Sharefile for Windows and Sharefile Online are both unable to upload files (both new files and edits of existing files). This is happening across all company devices.

  • N

    Nathanael

    Sharefile for Windows (drive mapper) is failing to upload saved files, sending them to a recovery folder instead. This is happening across company workstations.

  • W

    Wesley

    Site Crashing and does not allow download of files or copy into other folders.

  • M

    Maria

    Can't log in and client trying to send documents reported Sharefile Failed when uploading

Citrix ShareFile outages in the last 30 days

Number of Incidents

3 issues

Last incident

4 days ago

IsDown Logo Seamless Integrations

Get Citrix ShareFile outage alerts and updates in your favorite tools

Receive vendor outage notifications where your team already works. Compatible with Slack, Microsoft Teams, PagerDuty, Datadog, Better Stack, Rootly, Incident.io, Statuspage.io, and more.
Never miss an outage
Easy setup · No coding required
Works with your existing stack

Check Citrix ShareFile components, services, or regions current status in real-time

ShareFile®
OK

Having problems with Citrix ShareFile? What can you do?

  1. First, stay calm.

    • We know it's stressful when Citrix ShareFile is down, but running around is not going to fix it.
    • Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.

  2. Make a quick evaluation of the impact of the Citrix ShareFile outage

    • Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
    • Did Citrix ShareFile already acknowledge the issue? And published a status update? (You can find it in the top of the page or in Citrix ShareFile status page)
    • If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.

  3. Communicate with your team and users quickly

    • If Citrix ShareFile is having problems and impacting your business, it's important to keep your team and users informed.
    • Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
    • If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.

  4. Understand the root cause

    • After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
    • Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.

  5. Is there any mitigation for the issue?

    • Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
    • Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.

  6. Did Citrix ShareFile recover?

    • Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.

  7. Post-incident analysis

    • Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
    • Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.
    • Vendors usually publish post-mortem analysis reports, so keep an eye on their social media channels and website for more information.

  8. Prepare for the next incident, because it will happen again

    • Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
    • Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by aggregating and monitoring all dependencies status and alerting you if they are having issues. Create status pages to communicate with your team and users.

Related Services Dashboard

Services commonly monitored together with Citrix ShareFile

Create your own dashboard
Azure

Azure

OK
AWS

AWS

OK
Microsoft 365

Microsoft 365

OK
Zoom

Zoom

OK
Microsoft Office 365

Microsoft Office 365

OK
Salesforce

Salesforce

MINOR
Cloudflare

Cloudflare

MINOR
Citrix

Citrix

OK
Mimecast

Mimecast

OK
Adobe

Adobe

OK
Google Cloud

Google Cloud

OK
DocuSign

DocuSign

OK
Zapier

Zapier

OK
Zendesk

Zendesk

OK
AT&T

AT&T

OK

Want to be informed about Citrix ShareFile status changes?

IsDown offers an easy way to monitor Citrix ShareFile with maximum flexibility

Major Outages Notifications

IsDown monitors Citrix ShareFile for major outages. A major outage is when Citrix ShareFile experiences a critical issue that severely affects one or more services/regions. When Citrix ShareFile marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors Citrix ShareFile status page for minor outages. A minor outage is when Citrix ShareFile experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in Citrix ShareFile status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

Citrix ShareFile publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors Citrix ShareFile and all their 1 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

Citrix ShareFile and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

Reports by users in other services in the last 12 hours

Roblox https://roblox.com
Roblox user reports
TeamViewer https://teamviewer.com/
TeamViewer user reports
Instagram https://www.instagram.com/
Instagram user reports
Character AI https://character.ai
Character AI user reports
Hulu https://www.hulu.com/
Hulu user reports
Google Workspace https://workspace.google.com/
Google Workspace user reports
Robinhood https://robinhood.com/
Robinhood user reports
Mangakakalot https://mangakakalot.com/
Mangakakalot user reports
Fourth https://fourth.com
Fourth user reports
Meta https://meta.com
Meta user reports
Youtube https://youtube.com
Youtube user reports
Azure Devops https://azure.microsoft.com/en-gb/products/devops/
Azure Devops user reports

Frequently Asked Questions

Is Citrix ShareFile down today?

Citrix ShareFile isn't down. You can check Citrix ShareFile status and incident details on the top of the page. IsDown continuously monitors Citrix ShareFile official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Citrix ShareFile status?

Citrix ShareFile is currently operational. You can check Citrix ShareFile status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Citrix ShareFile outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Citrix ShareFile slow today?

Currently there's no report of Citrix ShareFile being slow. Check on the top of the page if there are any reported problems by other users.

How are Citrix ShareFile outages detected?

IsDown monitors the Citrix ShareFile official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last Citrix ShareFile outage?

Citrix ShareFile last outage was on May 08, 2025 with the title "Some customers may experience issues logging in or using ShareFile"

Citrix ShareFile not working for you? How do I know if Citrix ShareFile is down?

  • Check on the top of the page if there are any reported problems by other users.
  • Find their support at their official website.
  • Find their support contact at their official status page.

How can I check Citrix ShareFile status and outages?

Why use IsDown to monitor Citrix ShareFile instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Citrix ShareFile and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

Never again lose time looking in the wrong place

Start Monitoring in 5 minutes

14-day free trial · No credit card required · No code required