Outage in Citrix ShareFile

Performance degradation of ShareFile

Resolved Major
July 14, 2025 - Started 2 days ago - Lasted 1 day
Official incident page

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Outage Details

We are investigating customer reports of an issue impacting performance of ShareFile causing slowness in the application and increased error rates. Also, some customers are experiencing issues with login. We will provide updates here as soon as possible.
Components affected
Citrix ShareFile ShareFile®
Latest Updates ( sorted recent to last )
RESOLVED about 20 hours ago - at 07/15/2025 08:27PM

This incident has been resolved.

MONITORING 2 days ago - at 07/14/2025 09:52PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 days ago - at 07/14/2025 08:18PM

The team is continuing to investigate ShareFile performance issues and increased error rates. Another update will be provided as soon as available.

INVESTIGATING 2 days ago - at 07/14/2025 06:03PM

Experiencing the issues with login, performance and increased error rates. We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 07/14/2025 03:41PM

We are investigating customer reports of an issue impacting performance of ShareFile causing slowness in the application and increased error rates. Also, some customers are experiencing issues with login. We will provide updates here as soon as possible.

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