Outage in Gladly

Gladly Reports and Insight Builder Data Latency

Resolved Minor
August 01, 2025 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

We have an identified an issue causing elevated data latency beginning ~10:30 AM PT today on Gladly Reports and Gladly Insight Builder. This issue does not affect the Events API, Webhooks, Liveboards or AWS EventBridge, which continue to function as expected. Please contact gladly support should you have any questions.
Components affected
Gladly Reporting

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/31/2025 08:26PM

Data latency for Gladly Reports and Insight Builder has continued to operate within expected levels.

Please contact gladly support should you have any questions.

MONITORING 3 months ago - at 07/31/2025 07:31PM

Data latency for Gladly Reports and Insight Builder has been restored within expected levels. We will continue to monitor.

Please contact gladly support should you have any questions.

IDENTIFIED 3 months ago - at 07/31/2025 06:32PM

We are deploying a fix for this issue, and expect data latency for Gladly Reports and Insight Builder to be restored to within expected levels in 60-75 minutes. We will update the Status Page once completed.

Please contact gladly support should you have any questions.

IDENTIFIED 3 months ago - at 07/31/2025 06:10PM

We have an identified an issue causing elevated data latency beginning ~10:30 AM PT today on Gladly Reports and Gladly Insight Builder. This issue does not affect the Events API, Webhooks, Liveboards or AWS EventBridge, which continue to function as expected.

Please contact gladly support should you have any questions.

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