Outage in Helpshift

Issue with Agent Invite and password reset links

Resolved Minor
July 25, 2022 - Started over 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

Agent Invite, password reset links and Console Experience URLs (“hlp.bz”) are not resolving to corresponding pages due to an issue with the URL certificate. We are working on fixing this.
Components affected
Helpshift Management Portal Helpshift Web Support Page

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 07/25/2022 12:39PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 3 years ago - at 07/25/2022 11:54AM

Agent Invite, password reset links and Console Experience URLs (“hlp.bz”) are not resolving to corresponding pages due to an issue with the URL certificate. We are working on fixing this.

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