Updated
Helpshift Management Portal is operational
IsDown pulls data from Helpshift's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 22 incidents for Helpshift Management Portal since started monitoring Helpshift status in March 2021. We collect data from 3850+ services, and normalize the data to give you a clear picture of the impact of the outage.
about 2 months ago · lasted about 7 hours
We are experiencing degraded performance across the system, including dashboard slowness.
about 1 year ago · lasted about 2 hours
The Issue Status is not getting updated. Our team is currently investigating the issue.
over 1 year ago · lasted about 2 hours
We are currently investigating this issue.
over 1 year ago · lasted about 3 hours
We are currently investigating this issue.
over 1 year ago · lasted 14 minutes
Currently, our message delivery workflow is in a degraded state. Messages from agents to end users are experiencing a delay.
We've tracked and collected 22 incidents for Helpshift Management Portal since started monitoring Helpshift status
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Management Portal is part of Helpshift. Check the Helpshift's status.
1 incident in 2025
Number of Incidents
0 issues
Last incident
53 days ago
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Helpshift Management Portal isn't down. You can check Helpshift Management Portal status and incident details on the top of the page. IsDown continuously monitors Helpshift Management Portal official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Helpshift Management Portal is currently operational. You can check Helpshift Management Portal status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Helpshift Management Portal being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Helpshift Management Portal official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Helpshift Management Portal last outage was on March 13, 2025 with the title "System Outage"
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Helpshift with maximum flexibility
IsDown monitors Management Portal for major outages. A major outage is when Management Portal experiences a critical issue that severely affects one or more services/regions. When Helpshift marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Helpshift status page for minor outages. A minor outage is when Management Portal experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Helpshift status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Helpshift publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Helpshift and all their 15 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Helpshift and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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