Outage in Helpshift

Functionality Degradation

Resolved Major
November 01, 2023 - Started almost 2 years ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently experiencing a delay and few features are in degraded state. We are investigating on it.
Components affected
Helpshift Webhooks Helpshift Management Portal
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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 11/01/2023 10:15PM

We are pleased to inform you that we have successfully resolved the webhooks issue and it is back to normal.

MONITORING almost 2 years ago - at 11/01/2023 08:53PM

We have increased the scale capacity for webhooks and it has started to recover. I'll share the next update shortly.

MONITORING almost 2 years ago - at 11/01/2023 07:15PM

I would like to inform you that everything is back to normal except webhooks. We are working on restoring it. I’ll share an update on webhooks shortly.

MONITORING almost 2 years ago - at 11/01/2023 07:00PM

We are pleased to inform you that we have restored the following features and they are back to normal -
Chatbot
Dashboard

INVESTIGATING almost 2 years ago - at 11/01/2023 05:48PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 11/01/2023 05:47PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 11/01/2023 05:44PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 11/01/2023 05:40PM

We are currently experiencing a delay and few features are in degraded state. We are investigating on it.

Latest Helpshift outages

Service Degradation - 6 days ago
Dashboard Analytics is down - 11 days ago
Partial Outage - 29 days ago
Real-Time Operations and Auto-assignment in Degraded State - about 2 months ago
Dashboard experiencing degraded performance - about 2 months ago

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