Outage in Helpshift
issue with Feedback Bots reopen step execution
Resolved MinorIncident Report
We are seeing some issues with Feedback Bots reopen step execution. Our team is currently investigating the problem and working on a solution to fix it.
Components affected
Helpshift Management Portal
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Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 10/19/2023 08:37AM
The backend team has undone the recent change, and it appears that all the existing workflows are working just fine.
IDENTIFIED
almost 2 years ago - at 10/19/2023 08:03AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
almost 2 years ago - at 10/19/2023 08:03AM
We are seeing some issues with Feedback Bots reopen step execution. Our team is currently investigating the problem and working on a solution to fix it.
Latest Helpshift outages
Service Degradation - 6 days ago
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Partial Outage - 29 days ago
Real-Time Operations and Auto-assignment in Degraded State - about 2 months ago
Dashboard experiencing degraded performance - about 2 months ago
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