Outage in Helpshift
Auto assignment is not working
Resolved MinorIncident Report
Currently we experiencing the issue auto assignment is not working. Our team are investigating on the issue
Components affected
Helpshift Management Portal
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Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 10/30/2023 10:32AM
This incident has been resolved.
MONITORING
almost 2 years ago - at 10/30/2023 09:58AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
almost 2 years ago - at 10/30/2023 09:57AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
almost 2 years ago - at 10/30/2023 09:45AM
We are still investigating on the issue
INVESTIGATING
almost 2 years ago - at 10/30/2023 08:09AM
Currently we experiencing the issue auto assignment is not working. Our team are investigating on the issue
Latest Helpshift outages
Service Degradation - 6 days ago
Dashboard Analytics is down - 11 days ago
Partial Outage - 29 days ago
Real-Time Operations and Auto-assignment in Degraded State - about 2 months ago
Dashboard experiencing degraded performance - about 2 months ago
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