Outage in Helpshift
System Outage
Resolved MajorIncident Report
We are experiencing degraded performance across the system, including dashboard slowness.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 03/13/2025 04:10PM
This incident has been resolved.
MONITORING
about 1 year ago - at 03/13/2025 03:15PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 1 year ago - at 03/13/2025 10:22AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 1 year ago - at 03/13/2025 09:35AM
We are continuing to investigate this issue.
INVESTIGATING
about 1 year ago - at 03/13/2025 09:20AM
We are continuing to investigate this issue.
INVESTIGATING
about 1 year ago - at 03/13/2025 09:18AM
We are experiencing degraded performance across the system, including dashboard slowness.
Latest Helpshift outages
Service Disruption - 9 days ago
Helpshift Automations Service Disruption - 23 days ago
Degraded performance on Helpshift Dashboard - about 1 month ago
Partial Degradation – Dashboard Analytics (Team Section) - 2 months ago
AI Reply Service Outage - 4 months ago
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