What is Helpshift Web Chat current status?

Helpshift Web Chat is currently operational. You can check Helpshift Web Chat status and current incidents and outages on the top of the page. The status is updated in almost real-time, and you can see the issues affecting customers.

How to monitor or check Helpshift Web Chat status?

You can use IsDown service or go to Helpshift official status page. Some accounts also use Twitter to communicate the status.

How can I be notified when Helpshift Web Chat is having issues or undergoing maintenance?

You can create an account in IsDown and monitor multiple services or subscribe for updates on the official status page. IsDown will send you a notification in real-time when Helpshift Web Chat has issues. Helpshift official status page might also offer notification options such as email, SMS, or Slack.

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Is Helpshift Web Chat Down? Check current status

Q: Is Helpshift Web Chat down today?

Helpshift Web Chat was not down today according to the official status page. In the last 24 hours, there were 0 outages reported. IsDown continuously monitors the Helpshift status page, looking for the latest outages and issues affecting customers. Check all recent outages in the section 'Latest Helpshift Web Chat outages, issues and problems' at the top of the page.

Check if Helpshift Web Chat is down, official outages, user-reported issues, and outages map.

Current Helpshift Web Chat status

Helpshift Web Chat is working normally

Updated from Helpshift official status page 2 seconds ago

Web Chat is a component of Helpshift ›

Helpshift Web Chat service health. Issues reported in the last 24 hours

Working Normally

Possible Incident

Confirmed Outage

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more Helpshift status data.

View Helpshift Outage Reports Map

Recent Helpshift Web Chat Outages and Downtime History

IsDown has tracked 11 incidents for Helpshift Web Chat since started monitoring Helpshift status in March 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.

Date	Incident	Duration
Sep 16, 2025 08:46 AM EDT	Major Partial Outage We are currently experiencing intermittent failures impacting the following components: - Bots - ...	about 3 hours
Mar 13, 2025 05:18 AM EDT	Major System Outage We are experiencing degraded performance across the system, including dashboard slowness.	about 7 hours
Oct 10, 2024 06:30 AM EDT	Major Delay in Chat Experience We are currently experiencing an issue with Helpshift's chat functionality. End users may be unab...	about 5 hours
Mar 21, 2024 08:33 AM EDT	Minor Dashboard and Bots performance degraded The Issue Status is not getting updated. Our team is currently investigating the issue.	about 2 hours
Feb 28, 2024 09:20 AM EST	Minor Webchat is down (in-app) We are currently investigating this issue.	about 1 hour
Sep 28, 2023 10:00 AM EDT	Major Issue with the SDK X and Web Chat Conversation Service The WebSDK API statistics have shown a significant increase in response times, accompanied by a d...	40 minutes
May 29, 2023 06:52 AM EDT	Minor Helpshift dashboard is down We have noticed our helpshift dashboard is down and we are working on this.	9 minutes
Nov 08, 2022 07:09 AM EST	Minor End-users and agents are intermittently experiencing slowness and unavailability across all servi... We are currently investigating this issue.	about 5 hours
Oct 21, 2022 04:56 AM EDT	Minor Issue in-app messaging. Lag exists between each prompt of the Bots (approximately 20-30 seconds o... We are currently investigating this issue.	about 1 hour
May 05, 2022 07:04 AM EDT	Minor Webchat loading issue We are experiencing webchat loading issue for few of our customers.	less than a minute

Helpshift Web Chat problems reported by users

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Monitoring Helpshift since March 2021

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2 incidents in 2025

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Frequently Asked Questions

Is Helpshift Web Chat down today?

Helpshift Web Chat isn't down. You can check Helpshift Web Chat status and incident details on the top of the page. IsDown continuously monitors Helpshift Web Chat official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Helpshift Web Chat status?

Helpshift Web Chat is currently operational. You can check Helpshift Web Chat status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Helpshift Web Chat outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Helpshift Web Chat down today or just slow?

Currently there's no report of Helpshift Web Chat being slow. Check on the top of the page if there are any reported problems by other users.

How are Helpshift Web Chat outages detected?

IsDown monitors the Helpshift Web Chat official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Helpshift Web Chat having an outage right now?

Helpshift Web Chat last outage was on September 16, 2025 with the title "Partial Outage"

How IsDown compares to DownDetector when monitoring Helpshift?

IsDown and DownDetector help users determine if Helpshift is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Helpshift's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

How IsDown works?

IsDown monitors official status pages

We check the status of the services you're monitoring every few minutes. We aggregate the status and outage information and normalize it. We also collect crowdsourced information to provide early warning signs.
We notify you when there is an outage

We send you an alert whenever we detect a new incident or an update on the status of the services you're monitoring. You can customize the alerts to your needs to avoid alert fatigue.
Dedicated dashboard and integrations

Aggregate all the status information in a straightforward dashboard or internal status page. You can also send the information and alerts to your team's communication/monitoring/incident management tools, such as Slack, Datadog, Microsoft Teams, PagerDuty, and more.

Want to be informed about Helpshift status changes?

IsDown offers an easy way to monitor Helpshift with maximum flexibility

Major Outages Notifications

IsDown monitors Web Chat for major outages. A major outage is when Web Chat experiences a critical issue that severely affects one or more services/regions. When Helpshift marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors Helpshift status page for minor outages. A minor outage is when Web Chat experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in Helpshift status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

Helpshift publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors Helpshift and all their 15 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Detection

Helpshift and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.