Is Helpshift Web Chat Down? Helpshift Web Chat Status & Outages
Helpshift status updated
Helpshift Web Chat service health over the last 24 hours
This chart shows the number of user-reported issues for Helpshift Web Chat service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.
Outage Map
See where users report Helpshift Web Chat is down. The map shows recent Helpshift Web Chat outages from around the world.
Web Chat Outage Map
Related services
Recent Helpshift Web Chat outages detected by IsDown
Full incident reports for recent Helpshift Web Chat outages, including timelines, affected components, and resolution details.
about 5 hours
Nov 08, 2022 at 05:09 AM
| Title | Started At | Duration |
|---|---|---|
|
Currently a Helpshift Service Outage is being experienced.
We are actively Investigating the Issue.
|
Dec 05, 2025 at 07:01 AM UTC
|
20 minutes |
|
We are currently investigating this issue.
|
Nov 27, 2025 at 09:32 AM UTC
|
about 1 hour |
|
We are currently experiencing intermittent failures impacting the following components:
- Bots
- ...
|
Sep 16, 2025 at 12:46 PM UTC
|
about 3 hours |
|
We are experiencing degraded performance across the system, including dashboard slowness.
|
Mar 13, 2025 at 09:18 AM UTC
|
about 7 hours |
|
We are currently experiencing an issue with Helpshift's chat functionality. End users may be unab...
|
Oct 10, 2024 at 10:30 AM UTC
|
about 5 hours |
|
The Issue Status is not getting updated. Our team is currently investigating the issue.
|
Mar 21, 2024 at 12:33 PM UTC
|
about 2 hours |
|
We are currently investigating this issue.
|
Feb 28, 2024 at 02:20 PM UTC
|
about 1 hour |
|
The WebSDK API statistics have shown a significant increase in response times, accompanied by a d...
|
Sep 28, 2023 at 02:00 PM UTC
|
40 minutes |
|
We have noticed our helpshift dashboard is down and we are working on this.
|
May 29, 2023 at 10:52 AM UTC
|
9 minutes |
|
End-users and agents are intermittently experiencing slowness and unavailability across all servi...
We are currently investigating this issue.
|
Nov 08, 2022 at 12:09 PM UTC
|
about 5 hours |
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Frequently Asked Questions
Is Helpshift Web Chat down today?
Helpshift Web Chat isn't down. You can check Helpshift Web Chat status and incident details on the top of the page. IsDown continuously monitors Helpshift Web Chat official status page every few minutes. In the last 24 hours, there were 1 outages reported.
What is the current Helpshift Web Chat status?
Helpshift Web Chat is currently operational. You can check Helpshift Web Chat status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
Is there a Helpshift Web Chat outage now?
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Is Helpshift Web Chat down today or just slow?
Currently there's no report of Helpshift Web Chat being slow. Check on the top of the page if there are any reported problems by other users.
How are Helpshift Web Chat outages detected?
IsDown monitors the Helpshift Web Chat official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Is Helpshift Web Chat having an outage right now?
Helpshift Web Chat last outage was on December 05, 2025 with the title "Helpshift Service Outage"
How often does Helpshift Web Chat go down?
IsDown has tracked 13 Helpshift Web Chat incidents since March 2021.
Is Helpshift Web Chat down for everyone or just me?
Check the Helpshift Web Chat status at the top of this page. IsDown combines official status page data with user reports to show whether Helpshift Web Chat is down for everyone or if the issue is on your end.
How IsDown compares to DownDetector when monitoring Helpshift?
IsDown and DownDetector help users determine if Helpshift is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Helpshift's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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