Is Helpshift Web Chat Down? Current Status and Outages
Helpshift status updated
Current Helpshift Web Chat status
Helpshift Web Chat is working normally
IsDown last checked Helpshift Web Chat status on at . We've received 0 user reports in the past 24 hours.
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Monitoring since Mar 2021
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16 incidents caught
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15 components tracked in real-time
Helpshift Web Chat service health over the last 24 hours
This chart shows the number of user-reported issues for Helpshift Web Chat service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. Sign up to get alerts when Helpshift Web Chat is down.
Outage Map
See where users report Helpshift Web Chat is down. The map shows recent Helpshift Web Chat outages from around the world.
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Related services
Helpshift Downtime Health — Last 90 Days
In the last 90 days, Helpshift had 3 incidents with a median duration of 2 hours 3 minutes.
3
Incidents
3
Major Outages
0
Minor Incidents
2
hour
Median Resolution
Recent Helpshift Web Chat outages detected
Full incident reports for recent Helpshift Web Chat outages, including timelines, affected components, and resolution details.
| Title | IsDown detected At | Duration |
|---|---|---|
|
We are currently experiencing a disruption in service. Our team is actively investigating the iss...
|
May 07, 2026 at 11:19 AM UTC
|
about 1 hour |
|
We are currently experiencing a disruption in service. Our team is actively investigating the iss...
|
May 05, 2026 at 12:19 PM UTC
|
about 6 hours |
|
We are currently experiencing a disruption in service. Our team is actively investigating the iss...
|
May 05, 2026 at 10:04 AM UTC
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about 2 hours |
|
Currently a Helpshift Service Outage is being experienced.
We are actively Investigating the Issue.
|
Dec 05, 2025 at 07:01 AM UTC
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20 minutes |
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We are currently investigating this issue.
|
Nov 27, 2025 at 09:32 AM UTC
|
about 1 hour |
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We are currently experiencing intermittent failures impacting the following components:
- Bots
- ...
|
Sep 16, 2025 at 12:46 PM UTC
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about 3 hours |
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We are experiencing degraded performance across the system, including dashboard slowness.
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Mar 13, 2025 at 09:18 AM UTC
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about 7 hours |
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We are currently experiencing an issue with Helpshift's chat functionality. End users may be unab...
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Oct 10, 2024 at 10:30 AM UTC
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about 5 hours |
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The Issue Status is not getting updated. Our team is currently investigating the issue.
|
Mar 21, 2024 at 12:33 PM UTC
|
about 2 hours |
|
We are currently investigating this issue.
|
Feb 28, 2024 at 02:20 PM UTC
|
about 1 hour |
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Frequently Asked Questions
Is Helpshift Web Chat down today?
Helpshift Web Chat isn't down. You can check Helpshift Web Chat status and incident details on the top of the page. IsDown continuously monitors Helpshift Web Chat official status page every few minutes. In the last 24 hours, there were 0 outages reported.
What is the current Helpshift Web Chat status?
Helpshift Web Chat is currently operational. You can check Helpshift Web Chat status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
Is there a Helpshift Web Chat outage now?
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Is Helpshift Web Chat down today or just slow?
Currently there's no report of Helpshift Web Chat being slow. Check on the top of the page if there are any reported problems by other users.
How are Helpshift Web Chat outages detected?
IsDown monitors the Helpshift Web Chat official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Is Helpshift Web Chat having an outage right now?
Helpshift Web Chat last outage was on May 07, 2026 with the title "Service Outage"
How often does Helpshift Web Chat go down?
IsDown has tracked 16 Helpshift Web Chat incidents since March 2021. When Helpshift Web Chat goes down, incidents typically resolve within 177 minutes.
Is Helpshift Web Chat down for everyone or just me?
Check the Helpshift Web Chat status at the top of this page. IsDown combines official status page data with user reports to show whether Helpshift Web Chat is down for everyone or if the issue is on your end.
How to check if Helpshift is down?
- Subscribe (if possible) to updates on the official status page.
- Create an account in IsDown. Start monitoring Helpshift and get alerts in real-time when Helpshift has outages.
Why use IsDown to monitor Helpshift instead of the official status page?
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Helpshift and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
How IsDown compares to DownDetector when monitoring Helpshift?
IsDown and DownDetector help users determine if Helpshift is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Helpshift's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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