Is Helpshift Web Chat Down? Check current status
Check if Helpshift Web Chat is down, official outages, user-reported issues, and outages map.
Current Helpshift Web Chat status
Helpshift Web Chat is working normally
Updated from Helpshift official status page
Helpshift Web Chat service health. Issues reported in the last 24 hours
Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
Working Normally
Possible Incident
Confirmed Outage
Be the first to know when Helpshift Web Chat goes down
- Monitor external dependencies in one place
- Track outages in real-time
- Keep your team or customers informed
- Create private or public status pages
Helpshift Web Chat recent outages and downtime history
IsDown has tracked 11 incidents for Helpshift Web Chat since started monitoring Helpshift status in March 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Helpshift Web Chat outages and also issues that we're started by a spike in crowdsource reports.
| Date | Incident | Duration |
|---|---|---|
|
Sep 16, 2025
02:46 PM CEST
|
Major
We are currently experiencing intermittent failures impacting the following components:
- Bots
- ...
|
about 3 hours |
|
Mar 13, 2025
10:18 AM CET
|
Major
We are experiencing degraded performance across the system, including dashboard slowness.
|
about 7 hours |
|
Oct 10, 2024
12:30 PM CEST
|
Major
We are currently experiencing an issue with Helpshift's chat functionality. End users may be unab...
|
about 5 hours |
|
Mar 21, 2024
01:33 PM CET
|
Minor
The Issue Status is not getting updated. Our team is currently investigating the issue.
|
about 2 hours |
|
Feb 28, 2024
03:20 PM CET
|
Minor
We are currently investigating this issue.
|
about 1 hour |
|
Sep 28, 2023
04:00 PM CEST
|
Major
The WebSDK API statistics have shown a significant increase in response times, accompanied by a d...
|
40 minutes |
|
May 29, 2023
12:52 PM CEST
|
Minor
We have noticed our helpshift dashboard is down and we are working on this.
|
9 minutes |
|
Nov 08, 2022
01:09 PM CET
|
Minor
End-users and agents are intermittently experiencing slowness and unavailability across all servi...
We are currently investigating this issue.
|
about 5 hours |
|
Oct 21, 2022
10:56 AM CEST
|
Minor
Issue in-app messaging. Lag exists between each prompt of the Bots (approximately 20-30 seconds o...
We are currently investigating this issue.
|
about 1 hour |
|
May 05, 2022
01:04 PM CEST
|
Minor
We are experiencing webchat loading issue for few of our customers.
|
less than a minute |
Be the first to know when Helpshift Web Chat goes down
- Monitor external dependencies in one place
- Track outages in real-time
- Keep your team or customers informed
- Create private or public status pages
User comments about Helpshift Web Chat status
See what users are saying about Helpshift Web Chat issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.
No comments yet
Monitoring Helpshift since March 2021
Web Chat is part of Helpshift. Check the Helpshift's status.
Need help? Try here:
Reach out in social media at X account.
Support at website.
Check their status page.
Reach out in social media at X account.
Support at website.
Check their status page.
2 incidents in 2025
Be the first to know when your vendors go down
Unified vendor dashboard
4522+ third-party services available to monitor
Early Outage Detection
Alerts 30+ minutes before official updates
Stop the Support Flood
Cut "is it down?" tickets by 80%
14-day free trial • No credit card required
