Helpshift Web Chat status. Is Helpshift Web Chat down right now?
Helpshift status updated
What is Helpshift Web Chat status right now?
Helpshift Web Chat is working normally
IsDown last checked Helpshift Web Chat status on at . We've received 0 user reports in the past 24 hours.
Monitoring since Mar 2021
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13 incidents caught
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15 components tracked in real-time
Helpshift Web Chat service health over the last 24 hours
This chart shows the number of user-reported issues for Helpshift Web Chat service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.
Web Chat Outage Map
See where users report Helpshift Web Chat is down. The map shows recent Helpshift Web Chat outages from around the world.
Web Chat Outage Map
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Monitor Helpshift Web Chat status and outages
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Downtime health for the last 90 days
In the last 90 days, Helpshift had 2 incidents with a median duration of 36 minutes.
2
Incidents
2
Major Outages
0
Minor Incidents
36
minute
Median Resolution
Latest Helpshift Web Chat outages detected by IsDown
Check Helpshift Web Chat status history below. IsDown detects when Helpshift Web Chat is down, tracking both official outages and user-reported issues.
about 5 hours
Nov 08, 2022 at 12:09 PM
| Title | Started At | Duration |
|---|---|---|
|
Currently a Helpshift Service Outage is being experienced.
We are actively Investigating the Issue.
|
Dec 05, 2025 at 07:01 AM UTC
|
20 minutes |
|
We are currently investigating this issue.
|
Nov 27, 2025 at 09:32 AM UTC
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about 1 hour |
|
We are currently experiencing intermittent failures impacting the following components:
- Bots
- ...
|
Sep 16, 2025 at 12:46 PM UTC
|
about 3 hours |
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We are experiencing degraded performance across the system, including dashboard slowness.
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Mar 13, 2025 at 09:18 AM UTC
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about 7 hours |
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We are currently experiencing an issue with Helpshift's chat functionality. End users may be unab...
|
Oct 10, 2024 at 10:30 AM UTC
|
about 5 hours |
|
The Issue Status is not getting updated. Our team is currently investigating the issue.
|
Mar 21, 2024 at 12:33 PM UTC
|
about 2 hours |
|
We are currently investigating this issue.
|
Feb 28, 2024 at 02:20 PM UTC
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about 1 hour |
|
The WebSDK API statistics have shown a significant increase in response times, accompanied by a d...
|
Sep 28, 2023 at 02:00 PM UTC
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40 minutes |
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We have noticed our helpshift dashboard is down and we are working on this.
|
May 29, 2023 at 10:52 AM UTC
|
9 minutes |
|
End-users and agents are intermittently experiencing slowness and unavailability across all servi...
We are currently investigating this issue.
|
Nov 08, 2022 at 12:09 PM UTC
|
about 5 hours |
Get alerts when Helpshift Web Chat is down
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Frequently Asked Questions
Is Helpshift Web Chat down today?
Helpshift Web Chat isn't down. You can check Helpshift Web Chat status and incident details on the top of the page. IsDown continuously monitors Helpshift Web Chat official status page every few minutes. In the last 24 hours, there were 0 outages reported.
What is the current Helpshift Web Chat status?
Helpshift Web Chat is currently operational. You can check Helpshift Web Chat status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
Is there a Helpshift Web Chat outage now?
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Is Helpshift Web Chat down today or just slow?
Currently there's no report of Helpshift Web Chat being slow. Check on the top of the page if there are any reported problems by other users.
How are Helpshift Web Chat outages detected?
IsDown monitors the Helpshift Web Chat official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Is Helpshift Web Chat having an outage right now?
Helpshift Web Chat last outage was on December 05, 2025 with the title "Helpshift Service Outage"
How IsDown compares to DownDetector when monitoring Helpshift?
IsDown and DownDetector help users determine if Helpshift is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Helpshift's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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