Helpshift status updated
Helpshift Web Chat Status. Is Helpshift Web Chat Down?
Check if Helpshift Web Chat is down, official outages, user-reported issues, and outages map.
Is Helpshift Web Chat down right now?
Helpshift Web Chat is working normally
IsDown checked Helpshift Web Chat status on at , and appears to be operational. We've received 0 user reports in the past 24 hours.
IsDown collects in real-time Helpshift Web Chat status data from official sources and user reports.
Helpshift Web Chat service health. Issues reported in the last 24 hours
Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
Working Normally
Possible Incident
Confirmed Outage
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User reports for Helpshift Web Chat
See what users are saying about Helpshift Web Chat issues that impacted them and how they are affected by the outage.
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Helpshift Web Chat outages and downtime history
IsDown has tracked 13 incidents for Helpshift Web Chat since started monitoring Helpshift status in March 2021. We collect data from 5350+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Helpshift Web Chat outages and also issues that we're started by a spike in crowdsource reports.
Minor
about 5 hours
Nov 08, 2022 at 07:09 AM
| Date | Incident | Duration |
|---|---|---|
|
Dec 05, 2025
02:01 AM EST
|
Major
Currently a Helpshift Service Outage is being experienced.
We are actively Investigating the Issue.
|
20 minutes |
|
Nov 27, 2025
04:32 AM EST
|
Major
We are currently investigating this issue.
|
about 1 hour |
|
Sep 16, 2025
08:46 AM EDT
|
Major
We are currently experiencing intermittent failures impacting the following components:
- Bots
- ...
|
about 3 hours |
|
Mar 13, 2025
05:18 AM EDT
|
Major
We are experiencing degraded performance across the system, including dashboard slowness.
|
about 7 hours |
|
Oct 10, 2024
06:30 AM EDT
|
Major
We are currently experiencing an issue with Helpshift's chat functionality. End users may be unab...
|
about 5 hours |
|
Mar 21, 2024
08:33 AM EDT
|
Minor
The Issue Status is not getting updated. Our team is currently investigating the issue.
|
about 2 hours |
|
Feb 28, 2024
09:20 AM EST
|
Minor
We are currently investigating this issue.
|
about 1 hour |
|
Sep 28, 2023
10:00 AM EDT
|
Major
The WebSDK API statistics have shown a significant increase in response times, accompanied by a d...
|
40 minutes |
|
May 29, 2023
06:52 AM EDT
|
Minor
We have noticed our helpshift dashboard is down and we are working on this.
|
9 minutes |
|
Nov 08, 2022
07:09 AM EST
|
Minor
End-users and agents are intermittently experiencing slowness and unavailability across all servi...
We are currently investigating this issue.
|
about 5 hours |
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