Outage in Helpshift

Delay in Chat Experience

Resolved Major
October 10, 2024 - Started about 1 year ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently experiencing an issue with Helpshift's chat functionality. End users may be unable to create an issue, or, after issue creation, they might encounter delays in their chat interactions with bots or automations. We will keep you updated.
Components affected
Helpshift Mobile SDK Helpshift Web Chat
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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/10/2024 03:06PM

This incident has been resolved.

MONITORING about 1 year ago - at 10/10/2024 02:50PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 year ago - at 10/10/2024 12:07PM

We are currently investigating this issue.

MONITORING about 1 year ago - at 10/10/2024 11:20AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 year ago - at 10/10/2024 10:31AM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 10/10/2024 10:30AM

We are currently experiencing an issue with Helpshift's chat functionality. End users may be unable to create an issue, or, after issue creation, they might encounter delays in their chat interactions with bots or automations.
We will keep you updated.

Latest Helpshift outages

Service Degradation - 6 days ago
Dashboard Analytics is down - 11 days ago
Partial Outage - 29 days ago
Real-Time Operations and Auto-assignment in Degraded State - about 2 months ago
Dashboard experiencing degraded performance - about 2 months ago

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