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Outage in Helpshift

Delay in Chat Experience

Resolved Major
October 10, 2024 - Started over 1 year ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently experiencing an issue with Helpshift's chat functionality. End users may be unable to create an issue, or, after issue creation, they might encounter delays in their chat interactions with bots or automations. We will keep you updated.
Components affected
Helpshift Mobile SDK Helpshift Web Chat

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 10/10/2024 03:06PM

This incident has been resolved.

MONITORING over 1 year ago - at 10/10/2024 02:50PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 10/10/2024 12:07PM

We are currently investigating this issue.

MONITORING over 1 year ago - at 10/10/2024 11:20AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 10/10/2024 10:31AM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 10/10/2024 10:30AM

We are currently experiencing an issue with Helpshift's chat functionality. End users may be unable to create an issue, or, after issue creation, they might encounter delays in their chat interactions with bots or automations.
We will keep you updated.

Latest Helpshift outages

Service Disruption - 9 days ago
Helpshift Automations Service Disruption - 23 days ago
Degraded performance on Helpshift Dashboard - about 1 month ago
Partial Degradation – Dashboard Analytics (Team Section) - 2 months ago
AI Reply Service Outage - 4 months ago

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