Outage in Helpshift
Service Degradation
Resolved MajorIncident Report
Summary AI Generated
Helpshift experienced a major service disruption affecting the Mobile SDK, Web Chat, Issues Analytics API, and Helpshift APIs for 2.1 hours. The engineering team investigated the issue and implemented a fix. The incident was fully resolved after a brief monitoring period to ensure stability.
We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.
Components affected
Helpshift Mobile SDK Helpshift Web Chat Helpshift Issues Analytics API Helpshift APIsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 05/05/2026 12:06PM
This incident has been resolved.
MONITORING
7 days ago - at 05/05/2026 11:56AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
7 days ago - at 05/05/2026 11:33AM
We are continuing to investigate this issue.
INVESTIGATING
7 days ago - at 05/05/2026 10:04AM
We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.
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