Outage in Helpshift
Service Outage
Resolved MajorIncident Report
Summary AI Generated
Helpshift experienced a major service outage lasting 5.9 hours that disrupted the Mobile SDK, Web Chat, Issues Analytics API, and Helpshift APIs. The team identified the root cause and implemented a fix after several hours of investigation. Service was restored and monitored to ensure stability.
We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.
Components affected
Helpshift Mobile SDK Helpshift Web Chat Helpshift Issues Analytics API Helpshift APIsTrusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
MONITORING
7 days ago - at 05/05/2026 04:43PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
7 days ago - at 05/05/2026 03:32PM
The issue has been identified and a fix is being implemented.
MONITORING
7 days ago - at 05/05/2026 03:30PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
7 days ago - at 05/05/2026 01:56PM
We are actively continuing our investigation into this issue.
INVESTIGATING
7 days ago - at 05/05/2026 12:19PM
We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.
Latest Helpshift outages
Service Outage - 5 days ago
Service Degradation - 7 days ago
Service Degradation - 7 days ago
Service Disruption - 28 days ago
Helpshift Automations Service Disruption - about 1 month ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
