Helpshift experienced a major service outage lasting 5.9 hours that disrupted the Mobile SDK, Web Chat, Issues Analytics API, and Helpshift APIs. The team identified the root cause and implemented a fix after several hours of investigation. Service was restored and monitored to ensure stability.
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A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are actively continuing our investigation into this issue.
We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.
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