Outage in Helpshift

Dashboard and Bots performance degraded

Resolved Minor
March 21, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

The Issue Status is not getting updated. Our team is currently investigating the issue.
Components affected
Helpshift Web Chat Helpshift Management Portal
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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/21/2024 02:34PM

This incident has been resolved.

MONITORING over 1 year ago - at 03/21/2024 01:09PM

A fix has been implemented and we are monitoring the results.

MONITORING over 1 year ago - at 03/21/2024 01:07PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 03/21/2024 01:03PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 03/21/2024 01:02PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 03/21/2024 12:50PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 03/21/2024 12:47PM

Chat Bots, Auto-assignment, Issue Status, Web chat re-engagement currently experiencing degraded performance. Our team is investigating the issue.

INVESTIGATING over 1 year ago - at 03/21/2024 12:33PM

The Issue Status is not getting updated. Our team is currently investigating the issue.

Latest Helpshift outages

Service Degradation - 6 days ago
Dashboard Analytics is down - 11 days ago
Partial Outage - 29 days ago
Real-Time Operations and Auto-assignment in Degraded State - about 2 months ago
Dashboard experiencing degraded performance - about 2 months ago

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