Outage in Helpshift

Partial Outage

Resolved Major
September 16, 2025 - Started about 15 hours ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently experiencing intermittent failures impacting the following components: - Bots - Automations - Webhooks - Pre-Issue flow - Helpshift Api - End-user Presence Detection - Integrations - FAQs - Analytics Our team is actively investigating and working to restore full functionality
Components affected
Helpshift Issues Analytics API Helpshift APIs Helpshift Web Chat Helpshift Web Support Page Helpshift Webhooks
Latest Updates ( sorted recent to last )
RESOLVED about 12 hours ago - at 09/16/2025 03:15PM

This incident has been resolved.

MONITORING about 14 hours ago - at 09/16/2025 02:07PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 14 hours ago - at 09/16/2025 01:40PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 14 hours ago - at 09/16/2025 01:31PM

We are continuing to investigate this issue.

INVESTIGATING about 14 hours ago - at 09/16/2025 01:29PM

We are continuing to investigate this issue.

INVESTIGATING about 15 hours ago - at 09/16/2025 12:46PM

We are currently experiencing intermittent failures impacting the following components:
- Bots
- Automations
- Webhooks
- Pre-Issue flow
- Helpshift Api
- End-user Presence Detection
- Integrations
- FAQs
- Analytics

Our team is actively investigating and working to restore full functionality

Latest Helpshift outages

Real-Time Operations and Auto-assignment in Degraded State - 27 days ago
Dashboard experiencing degraded performance - 27 days ago
Issue with all Ai services - about 1 month ago
Issue with webhooks - about 1 month ago
Degraded performance in auto-assignment. - 2 months ago

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