Outage in Helpshift
Service Outage
Resolved MajorIncident Report
Summary AI Generated
Helpshift experienced a major service outage that affected the Mobile SDK, Web Chat, Issues Analytics API, and Helpshift APIs for 53 minutes. The engineering team identified the root cause and implemented a fix. The incident was fully resolved after a brief monitoring period to ensure service stability.
We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.
Components affected
Helpshift Mobile SDK Helpshift Web Chat Helpshift Issues Analytics API Helpshift APIsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 05/07/2026 12:09PM
This incident has been resolved.
MONITORING
5 days ago - at 05/07/2026 11:51AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
5 days ago - at 05/07/2026 11:45AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
5 days ago - at 05/07/2026 11:32AM
We are continuing to investigate this issue.
INVESTIGATING
5 days ago - at 05/07/2026 11:23AM
We are continuing to investigate this issue.
INVESTIGATING
5 days ago - at 05/07/2026 11:19AM
We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.
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