Outage in Helpshift
Helpshift Service Outage
Resolved MajorIncident Report
Summary AI Generated
Helpshift experienced a major service outage affecting Web Chat, Webhooks, Issues Analytics API, Helpshift APIs, and Mobile SDK for 47 minutes. The team identified the root cause and implemented a fix to restore all services. The incident was fully resolved after a brief monitoring period to ensure stability.
We are currently experiencing a service outage. Our team is investigating the issue and working to restore services as quickly as possible.
Components affected
Helpshift Mobile SDK Helpshift Web Chat Helpshift Webhooks Helpshift Issues Analytics API Helpshift APIsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 06/04/2026 09:31AM
This incident has been resolved.
MONITORING
9 days ago - at 06/04/2026 09:12AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
9 days ago - at 06/04/2026 09:04AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
9 days ago - at 06/04/2026 08:59AM
We are continuing to investigate this issue.
INVESTIGATING
9 days ago - at 06/04/2026 08:47AM
We are currently experiencing a service outage. Our team is investigating the issue and working to restore services as quickly as possible.
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