Is Gorgias Down? Check the current Gorgias status

Gorgias is operational

Updated

Gorgias not working for you?

Monitoring Gorgias since April 2020. Learn more

Monitoring 37 Gorgias services and regions

19 incidents in 2025

Current Gorgias official ongoing incidents

No incidents reported in Gorgias's status page

IsDown pulls data from Gorgias's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.

Gorgias issues reported by users in the last 24 hours

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Latest user comments about Gorgias problems

  • T

    Ty

    about 1 month ago

    App keeps reloading mid ticket causing the draft email to be deleted

  • B

    Becky

    2 months ago

    Not loading, failing to fetch results

  • L

    Leah

    3 months ago

    We are not able to access any tickets or information in Gorgias. They whole system is causing an error.

  • N

    Nerne

    3 months ago

    Can't access website. All else is working.

  • L

    Lisa

    4 months ago

    The page won't load. Could it be my Internet or is there an issue with gorgias? Thank you so much!

  • C

    Caroline

    5 months ago

    Can’t login using app on phone

  • J

    Josh

    6 months ago

    502 server error, cannot fetch tickets.

  • M

    Melissa

    6 months ago

    Getting a 502 error message

  • A

    Amy

    6 months ago

    not pulling tickets or any information.

  • H

    Helen

    6 months ago

    Mobile Apps The mobile app isn't notifying me when customers raise a query

  • V

    Valerie

    8 months ago

    None of my messages are loading on my gorgias page. I'm using Chrome

  • H

    Hannah

    8 months ago

    Tickets views are not loading

  • C

    Cristy

    10 months ago

    I couldn't see the subject or titles of my emails from Gorgias

  • M

    Meredith

    10 months ago

    We are sending tickets and receiving replies stating the following: The response from the remote server was: 550 5.7.9 This mail has been blocked because the sender is unauthenticated. Yahoo requires all senders to authenticate with either SPF or DKIM. We have only seen this reply pop up...

  • M

    Michael

    over 1 year ago

    Can't send help messages to support or use flows

Gorgias outage history

IsDown has tracked 360 incidents since started monitoring Gorgias status in April 2020.

Sign up and check all outage history

Gorgias outages in the last 30 days

Number of Incidents

9 issues

Last incident

1 days ago

Having problems with Gorgias? What can you do?

  1. First, stay calm.

    • We know it's stressful when Gorgias is down, but running around is not going to fix it.
    • Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.
  2. Make a quick evaluation of the impact

    • Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
    • Did Gorgias already acknowledge the issue? And published a status update? (You can find it in the top of the page or in Gorgias status page)
    • If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.
  3. Communicate with your team and users quickly

    • If Gorgias is having problems and impacting your business, it's important to keep your team and users informed.
    • Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
    • If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.
  4. Understand the root cause

    • After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
    • Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.
  5. Is there any mitigation for the issue?

    • Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
    • Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.
  6. Service has recovered?

    • Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.
  7. Post-incident analysis

    • Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
    • Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.
  8. Prepare for the next incident, because it will happen again

    • Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
    • Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by monitoring them for you and alerting you if they are having issues, and create status pages to communicate with your team and users.
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Check Gorgias components, services, or regions current status in real-time

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Stay informed about Gorgias status changes

IsDown offers an easy way to monitor Gorgias with maximum flexibility

Major Outages Notifications

IsDown monitors Gorgias for major outages. A major outage is when Gorgias experiences a critical issue that severely affects one or more services/regions. When Gorgias marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors Gorgias status page for minor outages. A minor outage is when Gorgias experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in Gorgias status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

Gorgias publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors Gorgias and all their 37 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

Gorgias and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

Frequently Asked Questions

Is Gorgias down today?

Gorgias isn't down. You can check Gorgias status and incident details on the top of the page. IsDown continuously monitors Gorgias official status page every few minutes. In the last 24 hours, there were 1 outages reported.

What is the current Gorgias status?

Gorgias is currently operational. You can check Gorgias status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Gorgias outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Gorgias slow today?

Currently there's no report of Gorgias being slow. Check on the top of the page if there are any reported problems by other users.

How are Gorgias outages detected?

IsDown monitors the Gorgias official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last Gorgias outage?

Gorgias last outage was on March 10, 2025 with the title "Chat widget may be less responsive"

Gorgias not working for you? How do I know if Gorgias is down?
  • Check on the top of the page if there are any reported problems by other users.
  • Find their support at their official website.
  • Find their support contact at their official status page.
How can I check Gorgias status and outages?
Why use IsDown to monitor Gorgias instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Gorgias and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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