Check if Gorgias is down, recent outages, user-reported issues, and outages map.
Gorgias is working normally
Last checked from Gorgias's status page
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This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 401 incidents since started monitoring Gorgias status in April 2020. We collect data from 4484+ services, and normalize the data to give you a clear picture of the impact of the outage.
| Date | Status | Incident | Duration |
|---|---|---|---|
|
Sep 24, 2025
08:17 AM EDT
|
Major | Help Center returning 404 | 40 minutes |
|
Sep 23, 2025
08:33 PM EDT
|
Major | Agent messages not sending | about 1 hour |
|
Sep 22, 2025
05:15 AM EDT
|
Minor | Agent are not able to cancel order from gorgias | about 10 hours |
|
Sep 18, 2025
03:13 AM EDT
|
Major | Shopify live updates issue | about 14 hours |
|
Sep 14, 2025
05:15 PM EDT
|
Major | Delays in the processing of tickets across most customers | about 1 hour |
|
Sep 09, 2025
02:37 PM EDT
|
Major | Users are not able to export ticket metrics Drilldown | about 1 hour |
|
Sep 02, 2025
10:33 AM EDT
|
Major | Chat and AI Agent features are currently unavailable | about 4 hours |
|
Aug 29, 2025
11:30 AM EDT
|
Major | High error rate accessing endpoints on our us-east4 cluster | 34 minutes |
|
Aug 27, 2025
03:23 AM EDT
|
Major | Drilldown export feature not working | about 2 hours |
|
Aug 21, 2025
05:12 AM EDT
|
Major | Help center pages are not loading | 44 minutes |
Lisa
interface not working, not possible to answer tickets
N/A
Gorgias Is down reporting error
M
won't let me click onto tickets
Danielle
I keep getting a error when trying to use the Help Center
Ty
App keeps reloading mid ticket causing the draft email to be deleted
Becky
Not loading, failing to fetch results
Leah
We are not able to access any tickets or information in Gorgias. They whole system is causing an error.
Nerne
Can't access website. All else is working.
Lisa
The page won't load. Could it be my Internet or is there an issue with gorgias? Thank you so much!
Caroline
Can’t login using app on phone
Josh
502 server error, cannot fetch tickets.
Melissa
Getting a 502 error message
Amy
not pulling tickets or any information.
Helen
The mobile app isn't notifying me when customers raise a query
Valerie
None of my messages are loading on my gorgias page. I'm using Chrome
Hannah
Tickets views are not loading
Cristy
I couldn't see the subject or titles of my emails from Gorgias
Meredith
We are sending tickets and receiving replies stating the following: The response from the remote server was: 550 5.7.9 This mail has been blocked because the sender is unauthenticated. Yahoo requires all senders to authenticate with either SPF or DKIM. We have only seen this reply pop up...
Michael
Can't send help messages to support or use flows
IsDown aggregates scheduled maintenances for Gorgias. Currently, there are 1 more maintenances scheduled.
Scheduled for September 25, 2025 at 05:00 AM EDT · until 06:00 AM EDT
On Tuesday, September 25nd between 09:00 and 10:00 UTC, for up to 60 minutes, customers in our North America region may experience interruptions or limited availability while we perform maintenance on our infrastructure.
| Component | Status |
|---|---|
| Helpdesk | OK |
| Helpdesk Integrations | OK |
| Helpdesk Clusters | OK |
| Infrastructure & Cloud | OK |
| Website | OK |
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Services commonly monitored together with Gorgias
Gorgias isn't down. You can check Gorgias status and incident details on the top of the page. IsDown continuously monitors Gorgias official status page every few minutes. In the last 24 hours, there were 2 outages reported.
Gorgias is currently operational. You can check Gorgias status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Gorgias being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Gorgias official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Gorgias last outage was on September 24, 2025 with the title "Help Center returning 404"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Gorgias and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
A Status Page Aggregator centralizes the status updates from multiple service providers into one dashboard, allowing you to monitor and receive alerts about outages or issues from all your critical services in one place.
The Status Aggregator brings you the convenience of monitoring all your critical services in one place, eliminating the need to check the status on multiple websites. It ensures timely alerts on service disruptions, helping you quickly address issues and minimize operational impacts.
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Gorgias with maximum flexibility
IsDown monitors Gorgias for major outages. A major outage is when Gorgias experiences a critical issue that severely affects one or more services/regions. When Gorgias marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Gorgias status page for minor outages. A minor outage is when Gorgias experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Gorgias status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Gorgias publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Gorgias and all their 37 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Gorgias and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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