Is Gorgias Down? Check current status

Check if Gorgias is down, official outages, user-reported issues, and outages map.

Current Gorgias status

Gorgias is working normally

Updated from Gorgias official status page

Gorgias not working for you?

Gorgias service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally
Possible Incident
Confirmed Outage
Gorgias Outage Map

View Gorgias Reports Map

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Gorgias recent outages and downtime history

IsDown has tracked 418 incidents since started monitoring Gorgias status in April 2020. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Gorgias outages and also issues that we're started by a spike in crowdsource reports.

Date Incident Duration
Nov 03, 2025
11:08 PM PST
Major
Users are not receiving notifications
Our team has been notified of users receiving notifications and not being able to view notificati...
31 minutes
Oct 27, 2025
09:15 AM PDT
Minor
Delay in receiving the realtime updates for the changes in the Customer widget
We are experiencing delays in receiving real-time updates for changes to the Customer widget. We ...
about 1 hour
Oct 21, 2025
02:27 AM PDT
Major
Delay processing Shopify updates
We continued to monitor and measure the performance of the workaround that we set in place. We ma...
about 3 hours
Oct 20, 2025
01:00 PM PDT
Major
Delay processing Shopify updates
Related to the widespread issues observed today, we're experiencing delays processing Shopify upd...
about 16 hours
Oct 20, 2025
12:55 PM PDT
Major
Delay with processing Chat messages, AI agent answers and executing Flows
We're investigating widespread issues on the Chat, AI agent and Flows services as well as issues ...
about 5 hours
Oct 20, 2025
12:53 PM PDT
Minor
Chat and Ai Agent Services Disruption
The issue has been identified and a fix is being implemented.
about 4 hours
Oct 20, 2025
09:45 AM PDT
Minor
The signup page is not responding
Due to a third party outage, the signup page https://www.gorgias.com/signup is returning errors. ...
about 1 hour
Oct 20, 2025
01:39 AM PDT
Major
Some customers's billing information are not available
One of our partner is encountering issues which impact the fetch of the billing information for s...
about 24 hours
Oct 20, 2025
01:23 AM PDT
Major
Voice and SMS Services Disruption
We are currently experiencing disruptions to our phone services due to an ongoing outage at Twili...
1 day
Oct 15, 2025
09:19 AM PDT
Major
Help centers are not loading
We are currently investigating the issue and working on a fix
31 minutes
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Be the first to know when Gorgias goes down

  • Monitor external dependencies in one place
  • Track outages in real-time
  • Keep your team or customers informed
  • Create private or public status pages

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User comments about Gorgias status

See what users are saying about Gorgias issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.

  • Cam - it's telling me Your Helpdesk subscription has expired. i have tried activating it multiple times and still nothing is working..

  • my email replies are not being sent.

  • Cara - Tickets are not populating. Auto assign not functioning. Nothing is working..

  • Alden - Cant sign in or access tickets.

  • Lisa - interface not working, not possible to answer tickets.

  • N/A - Gorgias Is down reporting error .

  • M - won't let me click onto tickets.

  • Danielle - I keep getting a error when trying to use the Help Center.

  • Ty - App keeps reloading mid ticket causing the draft email to be deleted.

  • Becky - Not loading, failing to fetch results.

  • Leah - We are not able to access any tickets or information in Gorgias. They whole system is causing an error..

  • Nerne - Can't access website. All else is working..

  • Lisa - The page won't load. Could it be my Internet or is there an issue with gorgias? Thank you so much! .

  • Caroline - Can’t login using app on phone.

  • Josh - 502 server error, cannot fetch tickets..

  • Melissa - Getting a 502 error message.

  • Amy - not pulling tickets or any information..

  • Helen - The mobile app isn't notifying me when customers raise a query.

    Mobile Apps

  • Valerie - None of my messages are loading on my gorgias page. I'm using Chrome.

  • Hannah - Tickets views are not loading .

  • Cristy - I couldn't see the subject or titles of my emails from Gorgias.

  • Meredith - We are sending tickets and receiving replies stating the following: The response from the remote server was: 550 5.7.9 This mail has been blocked because the sender is unauthenticated. Yahoo requires all senders to authenticate with either SPF or DKIM. We have only seen this reply pop up....

  • Michael - Can't send help messages to support or use flows.

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Customer support platform that integrates with multiple channels including email, Facebook, Shopify, and phone systems to centralize and streamline customer service interactions.

Monitoring Gorgias since April 2020

Tracking 37 Gorgias services and regions

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77 incidents in 2025

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How to monitor the status of Gorgias and all your dependencies?

IsDown is a status page aggregator that monitors if Gorgias and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when Gorgias, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.

How IsDown monitors Gorgias?

IsDown monitors Gorgias health in almost real-time

Every few minutes we go to the status page of Gorgias (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of Gorgias's 37 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.

The moment an issue is detected in Gorgias, IsDown sends an alert and updates your status page

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Gorgias and other services.

One status page to monitor all your external dependencies

What you get when monitoring Gorgias with IsDown

Track Gorgias incidents and downtimes by severity

IsDown checks Gorgias official status page for major/minor outages or downtimes. A major outage is when Gorgias experiences a critical issue that severely affects one or more services/regions. A minor incident is when Gorgias experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Gorgias outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users reports problems with Gorgias

Gorgias and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of Gorgias outages and downtimes

IsDown collects all information from the outages published in Gorgias status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Prepare for upcoming Gorgias maintenance events

Gorgias publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Only get alerted on the Gorgias outages that impact your business

IsDown monitors Gorgias and all their 37 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

One platform to monitor all your external dependencies

Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Gorgias but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.

Monitor Gorgias and all your external dependencies in real-time

Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.

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Monitor Gorgias and all your external dependencies in real-time

Get notified imediatelly when there's an issue with Gorgias or other services

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Gorgias and other services.

Start Monitoring for Free
Get notified imediatelly when there's an issue with Gorgias or other services

Send outage information from Gorgias and other services to your tools

IsDown integrates with 20+ tools. Connect the status of Gorgias and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.

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Send outage information from Gorgias and other services to your tools

Share Gorgias status in your status page

Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Gorgias down?'

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Share Gorgias status in your status page

Gorgias Downdetector vs IsDown

While Downdetector relies on user-submitted reports to detect Gorgias outages, IsDown monitors Gorgias's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:

Features
Downdetector
Official Gorgias status page monitoring with real-time incident details.
Monitor 4,522+ services including Gorgias in a single dashboard.
Instant Gorgias outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring of Gorgias official status and user-reported issues.
Maintenance feed for Gorgias
Granular alerts filtering by Gorgias components and regions.
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Frequently Asked Questions

Is Gorgias down today?

Gorgias isn't down. You can check Gorgias status and incident details on the top of the page. IsDown continuously monitors Gorgias official status page every few minutes. In the last 24 hours, there were 1 outages reported.

What is the current Gorgias status?

Gorgias is currently operational. You can check Gorgias status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Gorgias outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Gorgias down today or just slow?

Currently there's no report of Gorgias being slow. Check on the top of the page if there are any reported problems by other users.

How are Gorgias outages detected?

IsDown monitors the Gorgias official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Gorgias having an outage right now?

Gorgias last outage was on November 03, 2025 with the title "Users are not receiving notifications"

How to check if Gorgias is down?

Why use IsDown to monitor Gorgias instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Gorgias and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Gorgias?

IsDown and DownDetector help users determine if Gorgias is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Gorgias's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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