Is Gorgias Down? Check current status

Check if Gorgias is down, official outages, user-reported issues, and outages map.

Current Gorgias status

Gorgias status updated

Gorgias is working normally

Gorgias status was last checked by IsDown on at , and appears to be operational. We've received 1 user report in the past 24 hours.

Gorgias not working for you?

Gorgias service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally
Possible Incident
Confirmed Outage
Gorgias Outage Map

View Gorgias Reports Map

Be the first to know when Gorgias goes down

  • Monitor external dependencies in one place
  • Track outages in real-time
  • Keep your team or customers informed
  • Create private or public status pages

Start Free Trial

Gorgias recent outages and downtime history

IsDown has tracked 433 incidents since started monitoring Gorgias status in April 2020. We collect data from 4600+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Gorgias outages and also issues that we're started by a spike in crowdsource reports.

Date Incident Duration
Dec 09, 2025
10:09 PM UTC
Minor
Delay in Knowledge updates sync for AI Agent
We are continuing to work on a fix for this issue.
about 1 hour
Dec 09, 2025
04:05 PM UTC
Minor
Knowledge sync delay to AI Agent
A update has been implemented to better handle large payload and we are monitoring the delay.
44 minutes
Dec 05, 2025
09:22 AM UTC
Major
Several Gorgias components down due to a third-party provider outage
One of our major third-party providers (Cloudflare) is currently experiencing issues, making seve...
about 2 hours
Dec 02, 2025
06:52 PM UTC
Minor
Instability with real time updates
We’ve identified an issue causing degraded performance in real-time updates. You may notice delay...
about 1 hour
Dec 02, 2025
02:44 AM UTC
Minor
Shopify orders data sync is delayed in search and AI Shopping assistant ...
- Searching for customers by order number might return outdated results. - AI Shopping assistant ...
about 9 hours
Dec 01, 2025
03:37 AM UTC
Major
All actions should now be working as usual
We are continuing to work on a fix for this issue.
about 5 hours
Nov 28, 2025
08:06 PM UTC
Major
Live updates on events may not pop up as expected
Live updates one real time events (e.g "Ticket created", "Sarah is typing", "Customer updated" et...
about 3 hours
Nov 27, 2025
09:45 AM UTC
Major
AI Agent degraded experience
We experienced an interruption due to an outage from one of our third-party providers. The provid...
31 minutes
Nov 19, 2025
09:16 PM UTC
Major
Instagram comments are not being syncronized
As of Nov 19, 2025 at 20:45:25 UTC, we’ve stopped receiving notifications from Meta, which is cur...
about 19 hours
Nov 18, 2025
12:50 PM UTC
Minor
Partial service disruption due to Cloudflare CDN issues
Some Gorgias features may be unavailable or not working as expected for some customers due to an ...
about 12 hours
Sign up to check more outage history

Be the first to know when Gorgias goes down

  • Monitor external dependencies in one place
  • Track outages in real-time
  • Keep your team or customers informed
  • Create private or public status pages

Start Free Trial

User comments about Gorgias status

See what users are saying about Gorgias issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.

  • Pages lagging and becoming unresponsive.

  • Caroline - Cases are loading extremely slow and outbound messages are not being sent..

  • Matt - ai agent lost all knowledge.

  • The AI Agent is only using Help Center articles, not the AI Guidance we created..

  • Unable to close tickets, saying I don't have permission when no issues at all previously.

  • Cam - it's telling me Your Helpdesk subscription has expired. i have tried activating it multiple times and still nothing is working..

  • my email replies are not being sent.

  • Cara - Tickets are not populating. Auto assign not functioning. Nothing is working..

  • Alden - Cant sign in or access tickets.

  • Lisa - interface not working, not possible to answer tickets.

  • N/A - Gorgias Is down reporting error .

  • M - won't let me click onto tickets.

  • Danielle - I keep getting a error when trying to use the Help Center.

  • Ty - App keeps reloading mid ticket causing the draft email to be deleted.

  • Becky - Not loading, failing to fetch results.

  • Leah - We are not able to access any tickets or information in Gorgias. They whole system is causing an error..

  • Nerne - Can't access website. All else is working..

  • Lisa - The page won't load. Could it be my Internet or is there an issue with gorgias? Thank you so much! .

  • Caroline - Can’t login using app on phone.

  • Josh - 502 server error, cannot fetch tickets..

  • Melissa - Getting a 502 error message.

  • Amy - not pulling tickets or any information..

  • Helen - The mobile app isn't notifying me when customers raise a query.

    Mobile Apps

  • Valerie - None of my messages are loading on my gorgias page. I'm using Chrome.

  • Hannah - Tickets views are not loading .

  • Cristy - I couldn't see the subject or titles of my emails from Gorgias.

  • Meredith - We are sending tickets and receiving replies stating the following: The response from the remote server was: 550 5.7.9 This mail has been blocked because the sender is unauthenticated. Yahoo requires all senders to authenticate with either SPF or DKIM. We have only seen this reply pop up....

  • Michael - Can't send help messages to support or use flows.

Gorgias scheduled maintenances

IsDown aggregates scheduled maintenances for Gorgias. Currently, there are 2 more maintenances scheduled.

  • Dec 16 2025
    Scheduled Infrastructure Maintenance - Australia

    Scheduled for December 16, 2025 at 04:00 PM UTC · until 05:00 PM UTC

    On Tuesday, December 16th between 16:00 and 17:00 UTC time (03:00am and 04:00am AEDT), for up to 60 minutes, customers in our APAC region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This...

  • Dec 16 2025
    Scheduled Infrastructure Maintenance - Europe

    Scheduled for December 16, 2025 at 10:00 PM UTC · until 11:00 PM UTC

    On Tuesday, Dec 16th between 22:00 and 23:00 UTC time (23:00 and 00:00 CET), for up to 60 minutes, customers in our Europe region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proact...

Users who monitor Gorgias status also monitor these services

Users are monitoring tens of services with IsDown. Here are some that are monitored together with Gorgias. With IsDown you can get a bird's eye view of all your dependencies and how they are performing.

Shopify

Shopify

OK
Google Workspace

Google Workspace

OK
Klaviyo

Klaviyo

OK
AWS

AWS

OK
Stripe

Stripe

OK
Slack

Slack

OK
Yotpo

Yotpo

OK
Salesforce

Salesforce

MINOR
ShipStation

ShipStation

OK
PayPal

PayPal

OK
Zoom

Zoom

OK
Microsoft 365

Microsoft 365

OK
HubSpot

HubSpot

OK
Okta

Okta

OK
Jira Software

Jira Software

OK
View all services Start Monitoring Your Dependencies

Customer support platform that integrates with multiple channels including email, Facebook, Shopify, and phone systems to centralize and streamline customer service interactions.

Monitoring Gorgias since April 2020

Tracking 37 Gorgias services and regions

Need help? Try here:
Support at website.
Check their status page.

92 incidents in 2025

IsDown Logo

Status Aggregator for All Your Third-Party Services

Unified vendor dashboard

4600+ third-party services available to monitor

Early Outage Detection

Alerts 30+ minutes before official updates

Stop the Support Flood

Cut "is it down?" tickets by 80%

Start Monitoring Today
14-day free trial • No credit card required

How to monitor the status of Gorgias and all your dependencies?

IsDown is a status page aggregator that monitors if Gorgias and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when Gorgias, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.

How IsDown monitors Gorgias?

IsDown monitors Gorgias health in almost real-time

Every few minutes we go to the status page of Gorgias (and 4,600+ other services) and check if they are experiencing issues. We collect the status and outage information of Gorgias's 37 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.

The moment an issue is detected in Gorgias, IsDown sends an alert and updates your status page

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Gorgias and other services.

One status page to monitor all your external dependencies

What you get when monitoring Gorgias with IsDown

Track Gorgias incidents and downtimes by severity

IsDown checks Gorgias official status page for major/minor outages or downtimes. A major outage is when Gorgias experiences a critical issue that severely affects one or more services/regions. A minor incident is when Gorgias experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Gorgias outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users reports problems with Gorgias

Gorgias and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of Gorgias outages and downtimes

IsDown collects all information from the outages published in Gorgias status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Prepare for upcoming Gorgias maintenance events

Gorgias publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Only get alerted on the Gorgias outages that impact your business

IsDown monitors Gorgias and all their 37 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

One platform to monitor all your external dependencies

Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Gorgias but also 4,600 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.

Monitor Gorgias and all your external dependencies in real-time

Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.

Start Monitoring for Free
Monitor Gorgias and all your external dependencies in real-time

Get notified imediatelly when there's an issue with Gorgias or other services

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Gorgias and other services.

Start Monitoring for Free
Get notified imediatelly when there's an issue with Gorgias or other services

Send outage information from Gorgias and other services to your tools

IsDown integrates with 20+ tools. Connect the status of Gorgias and 4,600 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.

Start Monitoring for Free
Send outage information from Gorgias and other services to your tools

Share Gorgias status in your status page

Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Gorgias down?'

Start Monitoring for Free
Share Gorgias status in your status page

Gorgias Downdetector vs IsDown

Need similar to Downdetector Gorgias alerts? IsDown might be the solution for you. While Downdetector relies on user-submitted reports to detect Gorgias outages, IsDown monitors Gorgias's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:

Features
Downdetector
Official Gorgias status page monitoring with real-time incident details.
Monitor 4,600+ services including Gorgias in a single dashboard.
Instant Gorgias outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring of Gorgias official status and user-reported issues.
Maintenance feed for Gorgias
Granular alerts filtering by Gorgias components and regions.
Start Monitoring Gorgias with IsDown

14-day free trial • No credit card required

Frequently Asked Questions

Is Gorgias down today?

Gorgias isn't down. You can check Gorgias status and incident details on the top of the page. IsDown continuously monitors Gorgias official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Gorgias status?

Gorgias is currently operational. You can check Gorgias status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Gorgias outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Gorgias down today or just slow?

Currently there's no report of Gorgias being slow. Check on the top of the page if there are any reported problems by other users.

How are Gorgias outages detected?

IsDown monitors the Gorgias official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Gorgias having an outage right now?

Gorgias last outage was on December 09, 2025 with the title "Delay in Knowledge updates sync for AI Agent"

How to check if Gorgias is down?

Why use IsDown to monitor Gorgias instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Gorgias and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Gorgias?

IsDown and DownDetector help users determine if Gorgias is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Gorgias's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

Ready to monitor Gorgias and all your external dependencies?

Start Monitoring in 5 minutes

14-day free trial · No credit card required · No code required