Outage in Gorgias
Third party service degradation
Resolved Major
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Outage Details
Third party service Loop Return is experiencing increased latency that cascades into the AI Agent not being able to execute the "Get return portal link" action. This increase the number of tickets being handed over by the AI Agent.
Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 07/24/2025 07:03PM
The third party incident has been resolved, we're back to normal since for the past 30 minutes.
MONITORING
3 days ago - at 07/24/2025 06:07PM
Third party service Loop Return is experiencing increased latency that cascades into the AI Agent not being able to execute the "Get return portal link" action. This increase the number of tickets being handed over by the AI Agent.
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