Outage in Gorgias
No live updates on Helpdesks hosted europe-west3-86c1 and europe-west4-e7f4
Resolved MajorIncident Report
Summary AI Generated
Gorgias experienced a major incident affecting Europe-hosted Helpdesks on servers europe-west3-86c1 and europe-west4-e7f4, where live updates failed to appear in the user interface. The issue lasted 43 minutes and has been resolved, with no data loss occurring as the problem only affected UI refresh functionality.
We are currently investigating this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 04/09/2026 11:24AM
We experienced an issue affecting some Europe-hosted Helpdesks that prevented live updates from appearing in the interface. No data was lost, as the problem only impacted UI refresh.
This incident has now been resolved. We’re sorry for the inconvenience.
INVESTIGATING
7 days ago - at 04/09/2026 10:42AM
We are currently investigating this issue.
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