Outage in Gorgias
Some merchands are reporting orders missing from the widgets / search
Resolved MinorIncident Report
Summary AI Generated
Gorgias experienced an issue where merchants reported orders missing from widgets and search functionality, affecting the Shopify integration. The root cause was identified and resolved by redeploying a previous version of the Helpdesk, with no data loss occurring. The incident lasted 1.7 hours and has been fully resolved.
We are currently investigating this issue.
Components affected
Gorgias Shopify integrationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 hours ago - at 05/21/2026 04:03PM
Incident is resolved.
IDENTIFIED
about 4 hours ago - at 05/21/2026 02:40PM
We found the root cause, redeploying a previous version of the Helpdesk as a fix. No data was lost.
INVESTIGATING
about 4 hours ago - at 05/21/2026 02:24PM
We are currently investigating this issue.
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