Outage in Gorgias
Elevated latency in ecommerce data processing in the Australian region
Resolved MinorIncident Report
Summary AI Generated
Gorgias experienced elevated latency in ecommerce data processing affecting customers in the Australia Southeast region from 04:00 to 06:37 UTC on June 7. An unexpected surge in ecommerce events caused a processing pipeline backlog, resulting in delays of up to 1 hour for ecommerce data including orders, customer events, and related updates. The issue was resolved after 2 hours and 37 minutes with no data loss, as all queued messages were successfully processed.
We are currently investigating elevated latency in ecommerce data processing affecting customers in the **Australia Southeast** region.
Starting around 04:00 UTC on June 7, an unexpected surge in ecommerce events caused a backlog in our internal processing pipeline. As a result, ecommerce data (orders, customer events, and related updates) may be delayed by up to ~1 hour compared to real-time for affected customers. No data loss is expected — messages are queued and being processed.
The backlog is actively draining and we are monitoring the situation closely. We will provide an update once processing has returned to normal.
We apologize for the inconvenience.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 06/07/2026 06:39AM
Resolved — Between 04:00 and 06:37 UTC on June 7, some customers may have experienced delays in ecommerce data updates within Gorgias. The issue has been fully resolved and all systems are operating normally. We apologize for any inconvenience caused.
INVESTIGATING
10 days ago - at 06/07/2026 06:10AM
We are continuing to investigate this issue.
INVESTIGATING
10 days ago - at 06/07/2026 06:03AM
We are currently investigating elevated latency in ecommerce data processing affecting customers in the **Australia Southeast** region.
Starting around 04:00 UTC on June 7, an unexpected surge in ecommerce events caused a backlog in our internal processing pipeline. As a result, ecommerce data (orders, customer events, and related updates) may be delayed by up to ~1 hour compared to real-time for affected customers. No data loss is expected — messages are queued and being processed.
The backlog is actively draining and we are monitoring the situation closely. We will provide an update once processing has returned to normal.
We apologize for the inconvenience.
Latest Gorgias outages
Delays in HTTP integrations for some accounts - 6 days ago
Customer data in cluster us-east4-5f09 has lag - 12 days ago
brief delay in subscription & invoice updates - 13 days ago
AI Agent degraded performance - 21 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
