Outage in Gorgias
brief delay in subscription & invoice updates
Resolved MinorIncident Report
Summary AI Generated
Gorgias experienced a 19.4-hour incident where a background billing process malfunction caused delays in subscription and invoice updates, while incoming message processing across email channels was also temporarily affected. No messages or data were lost during the incident, and message sending plus existing conversation handling continued to work normally throughout. The issue was resolved with a fix implementation, and all delayed events and billing updates were automatically reprocessed and recovered.
We're investigating delays in receiving and processing new incoming messages across channels. No messages are being lost, and all affected messages will be processed once the issue is resolved. Sending messages and handling of existing conversations remain unaffected.
Components affected
Gorgias EmailTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 06/05/2026 11:25AM
This incident has been resolved.
All events have been recovered
MONITORING
13 days ago - at 06/04/2026 08:43PM
The issue has been resolved, and the service is operating normally again.
We are currently reprocessing historical events to fully complete the incident resolution.
MONITORING
13 days ago - at 06/04/2026 08:37PM
The issue has been resolved, and the service is operating normally again.
We are currently reprocessing historical events to fully complete the incident resolution.
IDENTIFIED
13 days ago - at 06/04/2026 08:37PM
The issue has been resolved, and the service is operating normally again.
We are currently reprocessing historical events to fully complete the incident resolution.
MONITORING
13 days ago - at 06/04/2026 04:52PM
We've identified the issue. Incoming messages and conversations were not affected and continued to work normally throughout the incident.
The issue was limited to a background billing process, which briefly delayed some subscription and invoice updates. No data was lost, and the delayed updates are being processed automatically.
A fix is currently rolling out, and we're monitoring the system until the issue is fully resolved.
MONITORING
13 days ago - at 06/04/2026 04:51PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
13 days ago - at 06/04/2026 04:06PM
We're investigating delays in receiving and processing new incoming messages across channels. No messages are being lost, and all affected messages will be processed once the issue is resolved. Sending messages and handling of existing conversations remain unaffected.
Latest Gorgias outages
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AI Agent degraded performance - 21 days ago
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