Outage in Gorgias
AI Agent degraded performance
Resolved MajorIncident Report
Summary AI Generated
Gorgias experienced a major service incident lasting 14.7 hours where AI Agent and Ticket Translation features suffered degraded performance and higher latency due to a third-party LLM provider outage. The company resolved the issue by switching to an alternative LLM service provider and monitoring for gradual improvement. The incident was fully resolved after the provider change stabilized performance.
Due to third party LLM provider outage, we are experiencing degraded performance, higher latency for AI Agent and Ticket Translation
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 05/28/2026 06:07AM
This incident has been resolved.
MONITORING
6 days ago - at 05/27/2026 04:52PM
We changed the LLM service provider and we are monitoring the situation, we are seeing gradual improvement.
The default one is still having an open incident
IDENTIFIED
7 days ago - at 05/27/2026 03:28PM
Due to third party LLM provider outage, we are experiencing degraded performance, higher latency for AI Agent and Ticket Translation
Latest Gorgias outages
AI Agent - Too many handovers - 7 days ago
Ticket Search is delaying on one of the helpdesk cluster - 13 days ago
Ticket view count is not updating on some accounts. - 16 days ago
Delayed or missing view counts - 27 days ago
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