Outage in Gorgias
Ticket Search is delaying on one of the helpdesk cluster
Resolved MajorIncident Report
Summary AI Generated
Gorgias experienced a major incident where ticket search functionality was experiencing delays on one of their helpdesk clusters. The issue affected users' ability to search for tickets efficiently within the platform. The problem was resolved after 1.4 hours when a fix was implemented and monitoring confirmed the resolution.
We are currently investigating this issue.
Trusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
about 9 hours ago - at 05/21/2026 08:41AM
This incident has been resolved.
MONITORING
about 10 hours ago - at 05/21/2026 08:12AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 11 hours ago - at 05/21/2026 07:21AM
We are currently investigating this issue.
Latest Gorgias outages
Some merchands are reporting orders missing from the widgets / search - about 4 hours ago
Ticket view count is not updating on some accounts. - 4 days ago
Delayed or missing view counts - 15 days ago
Delayed ticket search results - 15 days ago
Account signup form reports errors - 27 days ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
