Outage in Gorgias
Ticket view count is not updating on some accounts.
Resolved MinorIncident Report
Summary AI Generated
Gorgias experienced an issue where ticket view counts were not updating correctly for some accounts, affecting users' ability to track ticket engagement metrics. The problem persisted for 2.8 hours and could be temporarily resolved with a hard browser refresh. The incident was fully resolved without requiring any user action.
Ticket view count are not updating correctly for some accounts. We are currently investigating this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/18/2026 05:32AM
This incident has been resolved.
IDENTIFIED
1 day ago - at 05/18/2026 03:46AM
We're still working on a fix for this issue. In the meantime, a hard refresh — Cmd + Shift + R on Mac, or Ctrl + Shift + R on Windows — should clear it up.
Sorry for the inconvenience.
INVESTIGATING
1 day ago - at 05/18/2026 02:47AM
Ticket view count are not updating correctly for some accounts. We are currently investigating this issue.
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