Outage in Gorgias
Automation Rules Not Triggering
Resolved MinorIncident Report
Summary AI Generated
Gorgias experienced an issue where automation rules were not triggering properly, affecting automated workflows and processes. The incident lasted 3.7 hours before a fix was implemented and deployed. The service was restored to normal operation with continued monitoring to ensure stability.
We are continuing to work on a fix for this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
about 12 hours ago - at 04/03/2026 04:25PM
A fix has been implemented and we are monitoring the results.
MONITORING
about 16 hours ago - at 04/03/2026 12:52PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 16 hours ago - at 04/03/2026 12:46PM
We are continuing to work on a fix for this issue.
Latest Gorgias outages
AI Agent not processing email tickets - 9 days ago
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Outlook Email Integration - Disconnected - 19 days ago
The chat application is unavailable - 25 days ago
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