Outage in Gorgias
Message processing has been restored across all affected services
Resolved MajorIncident Report
Summary AI Generated
Gorgias experienced a major incident where new messages were not processed in real-time due to an internal messaging broker failure, causing delays in message routing for channel and ecommerce integrations on the us-east1-main cluster. The issue affected customers' ability to receive incoming messages and ecommerce events in real-time for 4.2 hours. The incident was resolved by restoring message processing across all affected services, with channels integrations becoming fully operational and ecommerce data processing returning to normal throughput.
New messages are not processed in real time; delayed message routing for channel and ecommerce integrations
We are currently investigating this issue.
Components affected
Gorgias us-east1-mainTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 04/17/2026 11:15AM
This incident has been resolved.
MONITORING
19 days ago - at 04/17/2026 10:47AM
Channels integrations are fully operational — all queued messages have been processed and are up to date.
E-commerce data processing is back to nominal throughput. All queued messages are being processed; full catch-up is expected within ~30 minutes.
We will post a final update once e-commerce data is fully up to date. Thank you for your patience.
INVESTIGATING
19 days ago - at 04/17/2026 10:18AM
Our team has investigated and attempted several mitigations, however the issue is still ongoing.
We are continuing to actively investigate and will provide an update as soon as we have more information.
We apologize for the inconvenience.
INVESTIGATING
20 days ago - at 04/17/2026 07:45AM
Since 07:02 CEST, customers on cluster us-east1-635c are experiencing delays in incoming messages and ecommerce events not appearing in real-time. This is caused by an internal messaging broker failure on the affected cluster.
INVESTIGATING
20 days ago - at 04/17/2026 07:07AM
New messages are not processed in real time; delayed message routing for channel and ecommerce integrations
We are currently investigating this issue.
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