Outage in Gorgias
Customers' search not up to date
Resolved MajorIncident Report
Summary AI Generated
Gorgias experienced a major incident where customer search results in the Helpdesk were not displaying up-to-date information, causing recently created or updated customer records to not appear correctly in search results. The issue lasted 5.9 hours and was caused by a specific payload that was blocking the search index update. The problem was resolved by identifying and addressing the blocking payload, restoring normal search functionality.
We are currently experiencing an issue where customer search results in the Helpdesk may not reflect the most up-to-date information.
Our team is actively investigating the problem and working on a fix. In the meantime, some recently created or updated customer records may not appear correctly in search results.
We will provide an update as soon as more information is available.
Thank you for your patience.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Start Free Trial
- No credit card
- 14-day trial
- 2-minute setup
Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 04/07/2026 04:32AM
The issue is now resolved. We identified a specific payload that was blocking the search index update and addressed it. Everything is operating normally, and we’ll continue to keep an eye on things to ensure stability.
MONITORING
10 days ago - at 04/07/2026 02:56AM
We’ve mitigated for the issue and we’re continuing to monitor closely and will share any further updates if needed.
IDENTIFIED
10 days ago - at 04/07/2026 01:47AM
We are currently experiencing an issue where customer search results in the Helpdesk may not reflect the most up-to-date information.
Our team is actively investigating the problem and working on a fix. In the meantime, some recently created or updated customer records may not appear correctly in search results.
We will provide an update as soon as more information is available.
Thank you for your patience.
INVESTIGATING
10 days ago - at 04/06/2026 10:42PM
We are currently experiencing an issue where customer search results in the Helpdesk may not reflect the most up-to-date information.
Our team is actively investigating the problem and working on a fix. In the meantime, some recently created or updated customer records may not appear correctly in search results.
We will provide an update as soon as more information is available.
Thank you for your patience.
Latest Gorgias outages
Automation Rules Not Triggering - 13 days ago
AI Agent not processing email tickets - 21 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
