Is Gorgias Down? Check current status

Check if Gorgias is down, official outages, user-reported issues, and outages map.

Current Gorgias status

Gorgias is working normally

Updated from Gorgias official status page a few minutes ago

Gorgias not working for you?

Gorgias service health. Issues reported in the last 24 hours

Working Normally
Possible Incident
Confirmed Outage

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more Gorgias status data.

Gorgias Outage Map

View Gorgias Outage Reports Map

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Gorgias recent outages and downtime history

IsDown has tracked 409 incidents since started monitoring Gorgias status in April 2020. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.

Date Incident Duration
Oct 15, 2025
04:19 PM UTC
Major
Help centers are not loading
We are currently investigating the issue and working on a fix
31 minutes
Oct 12, 2025
07:05 PM UTC
Major
Products and shopping carts shopify data might be outdated
We are currently investigating this issue.
about 11 hours
Sep 30, 2025
09:25 PM UTC
Major
Delays in data processing
We are currently investigating this issue. Some features, including ecommerce data and chat messa...
41 minutes
Sep 29, 2025
10:22 AM UTC
Major
Partial Email Ingestion Outage for Forwarding via Sendgrid
Status Update: Identified We have identified an issue affecting some customers using email forwar...
about 3 hours
Sep 28, 2025
07:34 PM UTC
Major
Agent messages stuck in pending state
We've noticed an issue of agent messages getting stuck at pending when being sent. Our team is ac...
about 2 hours
Sep 26, 2025
05:59 AM UTC
Major
Delays in data processing
We are currently investigating this issue. Some features might have outdated information.
about 14 hours
Sep 25, 2025
08:34 PM UTC
Major
Outdated views and data processing delay for subset of customers
Out of date data in some application views for some customers. Impact: - Users may encounter iss...
about 2 hours
Sep 25, 2025
11:24 AM UTC
Major
Partial outage on Helpdesk in us-east1-635c cluster
We are currently experiencing issues that are causing delays in processing ticket-related actions
about 5 hours
Sep 24, 2025
12:17 PM UTC
Major
Help Center returning 404
Some help centers are returning 404's, we are aware of the issue and are currently investigating....
40 minutes
Sep 24, 2025
12:33 AM UTC
Major
Agent messages not sending
We've noticed the issue when sending an agent message and it loading and never sending. This issu...
about 1 hour
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Gorgias reported issues and comments

  • Cara - Tickets are not populating. Auto assign not functioning. Nothing is working..

  • Alden - Cant sign in or access tickets.

  • Lisa - interface not working, not possible to answer tickets.

  • N/A - Gorgias Is down reporting error .

  • M - won't let me click onto tickets.

  • Danielle - I keep getting a error when trying to use the Help Center.

  • Ty - App keeps reloading mid ticket causing the draft email to be deleted.

  • Becky - Not loading, failing to fetch results.

  • Leah - We are not able to access any tickets or information in Gorgias. They whole system is causing an error..

  • Nerne - Can't access website. All else is working..

  • Lisa - The page won't load. Could it be my Internet or is there an issue with gorgias? Thank you so much! .

  • Caroline - Can’t login using app on phone.

  • Josh - 502 server error, cannot fetch tickets..

  • Melissa - Getting a 502 error message.

  • Amy - not pulling tickets or any information..

  • Helen - The mobile app isn't notifying me when customers raise a query.

    Mobile Apps

  • Valerie - None of my messages are loading on my gorgias page. I'm using Chrome.

  • Hannah - Tickets views are not loading .

  • Cristy - I couldn't see the subject or titles of my emails from Gorgias.

  • Meredith - We are sending tickets and receiving replies stating the following: The response from the remote server was: 550 5.7.9 This mail has been blocked because the sender is unauthenticated. Yahoo requires all senders to authenticate with either SPF or DKIM. We have only seen this reply pop up....

  • Michael - Can't send help messages to support or use flows.

Gorgias components or services current status

Component Status
Helpdesk OK
Helpdesk Integrations OK
Helpdesk Clusters OK
Infrastructure & Cloud OK
Website OK

Gorgias related services and alternatives

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Salesforce

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PayPal

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MINOR
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Zoom

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Microsoft 365

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OK
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HubSpot

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Okta

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Jira Software

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68 incidents in 2025

Frequently Asked Questions

Is Gorgias down today?

Gorgias isn't down. You can check Gorgias status and incident details on the top of the page. IsDown continuously monitors Gorgias official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Gorgias status?

Gorgias is currently operational. You can check Gorgias status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Gorgias outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Gorgias down today or just slow?

Currently there's no report of Gorgias being slow. Check on the top of the page if there are any reported problems by other users.

How are Gorgias outages detected?

IsDown monitors the Gorgias official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Gorgias having an outage right now?

Gorgias last outage was on October 15, 2025 with the title "Help centers are not loading"

How to check if Gorgias is down?

Why use IsDown to monitor Gorgias instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Gorgias and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Gorgias?

IsDown and DownDetector help users determine if Gorgias is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Gorgias's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

Why use IsDown to monitor Gorgias?

Compared to Gorgias's official status page IsDown offers way more control and visibility over what's going on.

  1. Monitoring not only Gorgias's official status page but also 4,522+ other services

    We aggregate the status of all the services you've dependent on. Have a clear view of all your dependencies and their status.

  2. We monitor not only official information but also crowdsourced reports

    We send you an alert whenever we detect a new incident from official sources or crowdsourced reports. You will be the first to know when there is an issue with your dependencies.

  3. Create a status pages or send the data to where you need it

    Aggregate all the status information in one status page (public or private). You can also send the information and alerts to your team's tools, such as Slack, Datadog, Microsoft Teams, PagerDuty, and more.

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