Outage in Gorgias
Degraded performance on some services
Resolved MajorIncident Report
Summary AI Generated
Gorgias experienced a major degraded performance incident lasting approximately 94 hours, affecting the mobile application, third-party application integrations, phone calls, and the chat widget. The issues were identified and investigated across multiple services before being resolved. The resolution required users to update their mobile application to version 1.20.
We have identified several degraded performance on some services.
We are actively working to address this situation.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 11/06/2026 08:04PM
We have identified several degraded performance on some services.
We are actively working to address this situation.
Please update your Mobile Application to version 1.20.
INVESTIGATING
6 days ago - at 11/05/2026 04:04PM
We have identified several degraded performance on some services.
We are actively working to address this situation.
Here the list of service affected:
Mobile application
Communication between 3rd Parties application and Gorgias
INVESTIGATING
6 days ago - at 11/05/2026 03:23PM
We have identified several degraded performance on some services.
We are actively working to address this situation.
Here the list of service affected:
Mobile application
Communication between 3rd Parties application and Gorgias
Phone calls
INVESTIGATING
8 days ago - at 11/04/2026 05:33AM
We have identified several degraded performance on some services.
We are actively working to address this situation.
Here the list of service affected:
Mobile application
Communication between 3rd Parties application and Gorgias
INVESTIGATING
8 days ago - at 11/04/2026 04:58AM
We have identified several degraded performance on some services.
We are actively working to address this situation.
Here the list of service affected:
Mobile application
Communication between 3rd Parties application and Gorgias
Chat widget
INVESTIGATING
8 days ago - at 11/03/2026 10:26PM
We have identified several degraded performance on some services.
We are actively working to address this situation.
Here the list of service affected:
Mobile application
Communication between 3rd Parties application and Gorgias
INVESTIGATING
9 days ago - at 11/02/2026 09:56PM
We have identified several degraded performance on some services.
We are actively working to address this situation.
Latest Gorgias outages
Invalid user invite token - 1 day ago
Degraded Voice performance - 6 days ago
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