Outage in Gorgias
Degraded Voice performance
Resolved MinorIncident Report
Summary AI Generated
Gorgias experienced degraded Voice performance for approximately 1.3 hours, during which incoming calls failed to connect to agents and outgoing calls returned errors. The root cause was identified and a fix was deployed, after which calls and SMS began recovering. The incident was fully resolved shortly after.
We’re experiencing issues with incoming and outgoing calls. Calls may fail to connect to agents, and outgoing calls may show an error. We’ve identified the cause and are deploying a fix.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 11/05/2026 03:57PM
This incident has been resolved.
MONITORING
6 days ago - at 11/05/2026 03:44PM
A fix has been deployed and calls and SMS are recovering. We’re monitoring the results.
IDENTIFIED
6 days ago - at 11/05/2026 02:39PM
We’re experiencing issues with incoming and outgoing calls. Calls may fail to connect to agents, and outgoing calls may show an error. We’ve identified the cause and are deploying a fix.
Latest Gorgias outages
Invalid user invite token - 1 day ago
Degraded performance on some services - 9 days ago
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