Outage in Gorgias
Too many requests error when trying to refresh a tab or login into the helpdesk
Resolved MajorIncident Report
Summary AI Generated
Gorgias experienced a 28-minute major incident where agents received 429 "too many requests" errors when attempting to refresh the web app or log in to the helpdesk. The issue affected the web app, preventing agents from accessing the platform. The root cause was identified, a fix was implemented, and the incident was fully resolved.
Agents may experience 429 too many requests errors when refreshing the web app's page or trying to log in. We've identified the source of the issue and are working on a mitigation.
Components affected
Gorgias Web AppTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 11/09/2026 07:44PM
This incident has been resolved.
MONITORING
2 days ago - at 11/09/2026 07:36PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
2 days ago - at 11/09/2026 07:24PM
We are continuing to work on a fix for this issue.
IDENTIFIED
2 days ago - at 11/09/2026 07:18PM
Agents may experience 429 too many requests errors when refreshing the web app's page or trying to log in. We've identified the source of the issue and are working on a mitigation.
source IsDown
Users report possible problems with Gorgias
Reports started 6 minutes before official outage was reported
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