Outage in Gorgias
Delay in processing of instagram and facebook messages, comments and other events
Resolved MajorIncident Report
Summary AI Generated
Gorgias experienced a 4.6-hour major incident where Instagram and Facebook messages, comments, DMs, and other events were delayed in processing. During the incident, comments and feed syncing were restored first, while Facebook Messenger and Instagram DMs required additional work to resolve. The issue was fully resolved after a fix was implemented and monitored.
We are currently investigating this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 11/05/2026 07:56PM
This incident has been resolved.
MONITORING
6 days ago - at 11/05/2026 06:29PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
6 days ago - at 11/05/2026 05:02PM
The Facebook and instagram comments, feed, etc are now syncing fine but DMs are still delayed for both facebook messenger and instagram. We're working on the fix.
MONITORING
6 days ago - at 11/05/2026 03:28PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
6 days ago - at 11/05/2026 03:21PM
We are currently investigating this issue.
Latest Gorgias outages
Invalid user invite token - 1 day ago
Degraded Voice performance - 6 days ago
Degraded performance on some services - 9 days ago
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