Outage in Gorgias
Mobile app authentication
Resolved MajorIncident Report
Summary AI Generated
The Gorgias mobile app experienced an authentication failure lasting approximately 20 hours, preventing users from logging into the Helpdesk on both Android and iOS platforms. A fix was first deployed for Android users, with an updated app made available on the Play Store, followed by a resolution for iOS. The incident was fully resolved once updated versions were shipped to both the Google Play Store and Apple App Store.
The Gorgias mobile app has trouble connecting to the Gorgias servers.
A new version is being pushed to the Play Store and App Store; make sure you have the latest version installed.
Components affected
Gorgias Mobile AppsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 10/31/2026 03:45PM
Fixes for both platforms have been shipped to the respective stores.
MONITORING
12 days ago - at 10/30/2026 10:22PM
A fix has been implemented for the Android users and the new version is live on the store. We are monitoring the results.
IDENTIFIED
12 days ago - at 10/30/2026 08:39PM
For the users that are accessing the Helpdesk on the Gorgias Mobile app, the authentication is currently not possible. We are continuing to work on a fix for this issue.
IDENTIFIED
12 days ago - at 10/30/2026 08:07PM
The Gorgias mobile app has trouble connecting to the Gorgias servers.
A new version is being pushed to the Play Store and App Store; make sure you have the latest version installed.
Latest Gorgias outages
Invalid user invite token - 1 day ago
Degraded Voice performance - 6 days ago
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