Outage in Helpshift

Degraded performance for Mark as Duplicate and Reject

Resolved Minor

December 19, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating this issue.

Components affected

Helpshift Management Portal

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 12/19/2023 05:27PM

This incident has been resolved.

IDENTIFIED about 2 years ago - at 12/19/2023 03:21PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 12/19/2023 03:07PM

We’re currently experiencing degraded performance issues with Mark as Duplicate and Reject. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.

INVESTIGATING about 2 years ago - at 12/19/2023 03:07PM

We are currently investigating this issue.

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