Outage in Helpshift
Degradation in auto-assignment system
Resolved MinorIncident Report
We've observed some degradation in our auto-assignment system. Our team is currently investigating the problem and working on a solution to fix it.
Components affected
Helpshift Management PortalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 10/17/2023 12:19PM
We have released the fix. Issue is now resolved.
MONITORING
over 2 years ago - at 10/17/2023 11:57AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
over 2 years ago - at 10/17/2023 10:54AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
over 2 years ago - at 10/17/2023 10:53AM
We've observed some degradation in our auto-assignment system. Our team is currently investigating the problem and working on a solution to fix it.
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