Outage in Helpshift

Custom Domains are not able to access Helpcenter Page

Resolved Major
September 16, 2022 - Started over 2 years ago - Lasted 42 minutes
Official incident page

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Outage Details

Customers who are using custom domains for the Helpcenter page are facing issues accessing the Helpcenter page. We are actively investigating the issue.
Components affected
Helpshift Web Support Page
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 09/16/2022 11:31PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 09/16/2022 10:56PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 2 years ago - at 09/16/2022 10:51PM

Customers who are using custom domains for the Helpcenter page are facing issues accessing the Helpcenter page. We are actively investigating the issue.

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