Outage in Helpshift
Helpshift Service Outage
Resolved MajorIncident Report
Summary AI Generated
**Helpshift Service Outage** Helpshift experienced a major outage lasting approximately 1.3 hours, during which some agents encountered errors and latency on the dashboard. The issue was investigated, a fix was implemented, and the incident was fully resolved after a brief monitoring period.
We are currently experiencing an issue with Helpshift, where some agents are encountering errors or latency on the dashboard.
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 07/07/2026 02:04PM
This incident has been resolved.
MONITORING
14 days ago - at 07/07/2026 01:59PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
14 days ago - at 07/07/2026 01:06PM
We are continuing to investigate this issue.
INVESTIGATING
14 days ago - at 07/07/2026 12:49PM
We are currently experiencing an issue with Helpshift, where some agents are encountering errors or latency on the dashboard.
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