Live Zendesk Sunshine Platform status. See if Zendesk Sunshine Platform is down, view recent outages, and get real-time alerts when problems start.
Zendesk Sunshine Platform is operational
IsDown pulls data from Zendesk's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 5 incidents for Zendesk Sunshine Platform since started monitoring Zendesk status in May 2021. We collect data from 4200+ services, and normalize the data to give you a clear picture of the impact of the outage.
about 1 month ago · lasted about 3 hours
6 months ago · lasted about 1 hour
8 months ago · lasted about 2 hours
We've tracked and collected 5 incidents for Zendesk Sunshine Platform since started monitoring Zendesk status
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Zendesk Sunshine Platform isn't down. You can check Zendesk Sunshine Platform status and incident details on the top of the page. IsDown continuously monitors Zendesk Sunshine Platform official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Zendesk Sunshine Platform is currently operational. You can check Zendesk Sunshine Platform status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Zendesk Sunshine Platform being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Zendesk Sunshine Platform official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Zendesk Sunshine Platform last outage was on April 21, 2025 with the title "UAE users (under Pod 17,18,28 and 29) are experiencing error when accessing Zendesk Instance"
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Zendesk with maximum flexibility
IsDown monitors Sunshine Platform for major outages. A major outage is when Sunshine Platform experiences a critical issue that severely affects one or more services/regions. When Zendesk marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Zendesk status page for minor outages. A minor outage is when Sunshine Platform experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Zendesk status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
IsDown monitors Zendesk and all their 9 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Zendesk and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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