Outage in FreshService
Performance Degradation due to third party service
Resolved Minor
January 06, 2026 - Started 3 months ago
- Lasted about 8 hours
Incident Report
We are investigating service disruptions caused by a third-party service provider impacting traffic in the India region. The third-party service provider has acknowledged the issue and is actively working on a fix. We are closely monitoring the situation and will share updates as they become available.
Components affected
FreshService Project Management FreshService Marketplace FreshService Billing FreshService Solutions FreshService Releases FreshService Incoming email FreshService Search FreshService Workflow FreshService API FreshService Tickets FreshService Sandbox FreshService Outgoing email FreshService Mobile Notifications FreshService Alert Management FreshService Problems FreshService Automation FreshService Agent Portal FreshService Custom Objects FreshService Self-service portal FreshService Assets FreshService Changes FreshService Ticket - Service Request FreshService Authentication FreshService Dashboard FreshService In-App Notifications FreshService Mobile App FreshService ReportingTrusted by 1000+ teams
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