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Outage in FreshService

Performance Degradation due to third party service

Resolved Minor
December 19, 2025 - Started 4 months ago - Lasted about 2 hours

Incident Report

We are currently experiencing an issue with a third-party service provider that is impacting our product functionality. We will provide more updates shortly.
Components affected
FreshService Reporting FreshService Self-service portal FreshService Problems FreshService Releases FreshService Agent Portal FreshService Mobile App FreshService Search FreshService Workflow FreshService Dashboard FreshService In-App Notifications FreshService Outgoing email FreshService Mobile App FreshService Dashboard FreshService Problems FreshService Self-service portal FreshService Project Management FreshService Project Management FreshService Billing FreshService Incoming email FreshService Solutions FreshService Mobile App FreshService In-App Notifications FreshService Authentication FreshService Mobile Notifications FreshService Sandbox FreshService Billing FreshService Automation FreshService Dashboard FreshService Changes FreshService Alert Management FreshService Reporting FreshService Marketplace FreshService Alert Management FreshService Authentication FreshService Automation FreshService Problems FreshService Search FreshService Tickets FreshService Incoming email FreshService Ticket - Service Request FreshService Workflow FreshService Incoming email FreshService workflow FreshService Automation FreshService Outgoing email FreshService Problems FreshService Alert Management FreshService Sandbox FreshService Authentication FreshService Assets FreshService Releases FreshService Changes FreshService Agent Portal FreshService Assets FreshService Reporting FreshService Billing FreshService Automation FreshService Ticket - Service Request FreshService Marketplace FreshService Workflow FreshService Marketplace FreshService Assets FreshService In-App Notifications FreshService Custom Objects FreshService Ticket - Service Request FreshService Reporting FreshService Tickets FreshService Releases FreshService Solutions FreshService Search FreshService API FreshService Solutions FreshService API FreshService Authentication FreshService Self-service portal FreshService Mobile Notifications FreshService Ticket - Service Request FreshService Assets FreshService Billing FreshService Self-service portal FreshService Search FreshService Agent Portal FreshService Incoming email FreshService Mobile Notifications FreshService Outgoing email FreshService Marketplace FreshService Solutions FreshService Alert Management FreshService Changes FreshService In-App Notifications FreshService Outgoing email FreshService Mobile App FreshService Dashboard FreshService Sandbox FreshService API FreshService Project Management FreshService Tickets FreshService Custom Objects FreshService Custom Objects FreshService Changes FreshService API FreshService Agent Portal FreshService Tickets FreshService Project Management FreshService Sandbox FreshService Mobile Notifications FreshService Releases FreshService Custom Objects

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