PaperCut

PaperCut Hive/Pocket - some users may experience delays with data showing in reporting, job logs and activity logs in the US hosting region only. Printing, scanning, and other functionality are *not* impacted. We are not currently aware of any impact to other regions. This was caused by an infrastructure issue that has now been resolved. We expect reporting, job and activity data reporting to normalize early next week. No data has been lost and all records should be correct once the data management systems have caught up.

PaperCut Hive - some devices may show server or connection errors. For example "Error: Server Error. The server encountered an error and could not complete your request. Please try again in 30 seconds." We're currently investigating reports of some devices may show server errors or connection errors. This is impacting logging into some devices and releasing print jobs from those devices in the US hosting region. We are not currently aware of impact to other regions. We will provide updates here as they become available.

PaperCut Document Processing Cloud services - some users may experience delayed scan jobs using PaperCut MF or PaperCut Hive. Printing, copying and other services are not impacted at this time. Any scan actions which do not include cloud document processing are also not impacted.

PaperCut Partner Portal - some users receiving Authentication Error during login We're currently investigating reports of some users receiving an Authentication Error during login. This impact is being observed in all regions. We will provide updates here as they become available.