Freshdesk

We are currently investigating an issue that is causing errors for some customers during ticket exports. Our team is actively working to identify the root cause and minimize the impact. We will share further updates as more information becomes available.

We are currently observing a partial outage within our cloud provider’s US-East-1 region, which may be impacting Freshworks services. Our team is actively working with the cloud provider to assess the impact and mitigate the issue. Further updates will be shared as more information becomes available.

We are currently investigating an issue with Spotlight search functionality affecting customers who have at least one custom object configured. Our team is actively working on a resolution and will provide updates as progress is made.

We are currently experiencing an issue affecting bot functionality due to a problem with a third-party service provider. Our team is actively working with the provider to resolve this as quickly as possible.

We are currently experiencing an issue with outgoing emails pertaining to custom mail server. Our team is actively working towards resolving the issue

We are observing network performance issues due to our third‑party service provider. Our engineering team is actively working with the provider to investigate and resolve the issue. We will share further updates as more information becomes available.

We are currently observing an issue affecting a subset of customers using Microsoft custom mailboxes, resulting in intermittent connectivity issues. As a workaround, reauthenticating the mailbox connection may help restore access. We are actively monitoring the situation and will share further updates as more information becomes available.