Freshdesk
Last 30 Days
Ongoing Incidents
Service Disruption in Middle East Region
Due to ongoing AWS infrastructure issues in the UAE, Freshworks is migrating impacted customer data to a secure European facility. For full details and next steps, visit our Community post: https://freshworks.com/medc-bcp
Incidents in the last 30 days
Issue with customer portal for custom domains for subset of customers
We are currently investigating an issue impacting a very small subset of customers accessing the customer portal via custom domains. Access through the default Freshdesk URLs remains unaffected. Our engineering team is treating this with the urgent priority and is actively working on a resolution. We will continue to share updates as more information becomes available.
Degraded Performance with Contacts
We are currently experiencing degraded performance while loading contacts for a subset of users. Our team is actively investigating the issue and working towards a resolution.
Partial Service Outage – Tickets and Automation
We are currently experiencing issues with background workers, which is impacting certain functionalities. Our team is actively investigating and working towards a resolution.
Incoming Email Delays for Custom Mailboxes
We are currently experiencing an issue with the Microsoft Graph API, which is impacting the processing of incoming emails and may cause delays or disruptions. This issue specifically affects customers using Graph-based custom mailboxes.